Looking for a way to add BigCommerce customer to Zendesk automatically? If yes, then let us introduce you to the most amazing tool named Pabbly Connect.

How to Add BigCommerce Customer to Zendesk

So basically, Pabbly Connect is an integration & automation software that enables you to connect multiple apps to transfer data from one application to another automatically in real-time.

Who doesn’t want to set themselves free from all the repetitive work and tasks to be in a single go? Hence to do so, we have the best automation tool for you to make this wish come true i.e, Pabbly Connect.

Why Choose This Method Of Integration?

In contrast with other integration services-

  • Pabbly Connect does not charge you for its in-built apps like filters, Iterator, Router, Data transformer, and more
  • Create “Unlimited Workflows” and smoothly define multiple tasks for each action
  • As compared to other services which offer 750 tasks at $24.99, Pabbly Connect offers 50000 tasks in the starter plan of $29 itself
  • Unlike Zapier, there’s no restriction on features. Get access to advanced features even in the basic plan
  • Try before you buy! Before spending your money, you can actually signup & try out the working of Pabbly Connect for FREE

Sign Up To Pabbly Connect 

But before we jump straight into the integration process, let’s know a little bit about both the software. Hence, BigCommerce is a paid-for, ‘hosted’ e-commerce solution that allows business owners to set up an online store and sell their products on the web. Whereas, Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities.

After integrating these applications, whenever there will be any new customers added to your BigCommerce account, they will be automatically updated in Zendesk as users in real-time. You can also check out the video that we have provided here for integration –

Even though, there is no direct integration possible for these two services yet. Henceforth, we are going to use Pabbly Connect to make this integration possible.

Using this software, you can effortlessly share data within multiple premium services easily. Moreover, you don’t need to have any coding skills & even a beginner can use it efficiently.

Besides, we have a template for this integration that can assist you to get started quickly. Tap on the image below to begin. Also, you can go to Marketplace & look for more apps/integrations.


Now, without further ado, let’s follow the step-by-step procedure to integrate BigCommerce and Zendesk.

Step 1: Sign up to Pabbly Connect

Sign Up

Begin the process to add BigCommerce customer to Zendesk by pressing on the “Sign Up Free” button on the Pabbly Connect home page. You can either manually fill-up all the details or sign up using your Gmail account.

Try Pabbly Connect for FREE

Step 2: Access Pabbly Connect

Select Connect

After logging into the account, press the “Access Now” button of the Connect section in the dashboard.

Step 3: Workflow for BigCommerce to Zendesk Integration

(a) Start with a New Workflow

Create New Workflow

Begin with creating a workflow for your project by pressing the “Create Workflow” button.

(b) Name the Workflow

Name the Workflow

Now, name the workflow just like in the above-shown image. As here I named the workflow as “BigCommerce to Zendesk”, you can obviously change it as per your requirements.

Step 4: Setting Trigger for BigCommerce to Zendesk Integration

After naming the workflow, select the application you want to integrate. Pabbly Connect enables you to integrate unlimited premium applications, create your free account now.

(a) Select Application you Want to Integrate

Select Application you Want to Integrate BigCommerce

Now, select the application that you want to integrate. In this case, we are choosing “BigCommerce” for integration, and in the method section, select “New Customer”.

(b) Click Connect Button

Click Connect Button BigCommerce

Next, press the “Connect with BigCommerce” button.

Step 5: Connecting BigCommerce to Pabbly Connect

Afterward, to connect BigCommerce with Pabbly Connect, you have to authorize the application. Thus, you have to log in to your BigCommerce account.

(a) Go to Advanced Settings

Go to Advanced Settings BigCommerce

Now, go to the Bigcommece dashboard & hit “Advanced Settings”.

(b) Click on API Accounts

Click on API Accounts BigCommerce

Later, press the “API Accounts”.

(c) Create API Account

Create API Account BigCommerce

Now, hit the button named “Create API Account” & then choose the option “Create V2/V3 API Token”.

(d) Copy the API Path Key

Copy the API Path Key BigCommerce

Furthermore, copy the API Path highlighted in the image & then hit the “Save” button.

(e) Copy the Client ID and Access Token

Copy the Client ID and Access Token BigCommerce

Ultimately, a window will pop-up with API keys. Just copy the “Client ID & Access Token” then hit the “Done” button.

(f) Paste the API Keys

Paste the API Keys

Promptly, paste the respective API keys & tokens in the mentioned columns. Then tap on the “Save” button.

Step 6: Enroll a Dummy Customer

Now, to check this integration, we will capture the data from BigCommerce, and for that, we will create a dummy customer in BigCommerce.

(a) Capture Webhook Response

Capture Webhook Response

Once you add the webhook URL to your BigCommerce account, just press the “Capture Webhook Response” button to capture the data from BigCommerce.

(b) Make a Dummy Customer

Add New Customer BigCommerce

Afterward, create a new customer, by simply logging in to your Bigcommerce account.

Step 7: Test the Response in Pabbly Connect Dashboard

Test the Response in Pabbly Connect Dashboard

After creating the customer in BigCommerce, the customer’s info will appear on the Pabbly Connect dashboard. Next, tap on the “Save” button.

Step 8: Setting Actions for BigCommerce to Zendesk Integration

Later, to make this BigCommerce-Zendesk integration work, choose two actions for your trigger. Primary, BigCommerce to get the proper customer’s info from the customer ID that we got in the trigger part. Secondary, to create a user in Zendesk.

(a) Select Application you Want to Integrate

Select Application you Want to Integrate BigCommerce

Subsequently, press the “+” button below & choose the application that you want to integrate. Here we will choose “BigCommerce” and in the method, section select “Get Customer By Id”. After choosing the application click on the “Connect with BigCommerce” button.

(b) Authorize Application

Authorize Application

Next, choose the previously used credentials to move forward.

(c) Save & Send Test Request

Save & Send Test Request BigCommerce

Now, map the “Customer ID” and then hit the “Save & Send Test Request” button.

(e) Save the API Response

Save the API Response

As we can see that all the information about the customer is captured within Pabbly Connect. Now, press the “Save” button.

(f) Select Application you Want to Integrate

Select Zendesk

The following step is to hit the “+” icon then select “Zendesk” & in the choose method option, select ”Create User”.

(g) Click the Connect Button

Connect with Zendesk

Forthwith, press the “Connect With Zendesk” button after making all the necessary changes.

Step 9: Connecting Zendesk to Pabbly Connect

Subsequently, to connect Zendesk with Pabbly Connect, log in to your Zendesk account for the authorization process.

(a) Go to Zendesk Settings


Next, sign-in and go to your Zendesk dashboard. Click on the gear icon (i.e, Settings) and select the “API” option from the secondary menu that opens.

(b) Enable Password Access

enable_api_key Zendesk

Enable password access by switching on the button to “Enabled”.

(c) Add Subdomain & Save


Paste the Zendesk Subdomain as per the help text given below it and after that click on “Save”.

(d) Map the Fields

Map the Fields

After connecting with your Zendesk account, map all the fields quickly like name, email, etc.

(e) Save & Send Test Request

Send Test Request

Subsequently, after filling in all the details, hit the “Save & Send Test Request” button.

Step 10: Check Response in Zendesk Dashboard

Check Response Zendesk

Lastly, when you check your Zendesk account, you can see that the contact info is updated automatically for the newly created customer in BigCommerce.

Conclusion –

Hopefully, now you know how to add BigCommerce customer to Zendesk. It’s simple and easy to use and you won’t have to go for any other software after using it. So, what’s stopping you now! Go and catch your deal by signing up for a free account.

If you have any suggestions or queries, please drop them down in the comment section, we will get back to you as soon as possible.

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