Looking for a way to add BigCommerce customer to Zendesk automatically? If yes, then let us introduce you to the most amazing tool named Pabbly Connect.
So basically, Pabbly Connect is an integration & automation software that enables you to connect multiple apps to transfer data from one application to another automatically in real-time.
Who doesn’t want to set themselves free from all the repetitive work and tasks to be in a single go? Hence to do so, we have the best automation tool for you to make this wish come true i.e, Pabbly Connect.
Why Choose This Method Of Integration?
In contrast with other integration services-
- Pabbly Connect does not charge you for its in-built apps like filters, Iterator, Router, Data transformer, and more
- Create “Unlimited Workflows” and smoothly define multiple tasks for each action
- As compared to other services which offer 750 tasks at $24.99, Pabbly Connect offers 50000 tasks in the starter plan of $29 itself
- Unlike Zapier, there’s no restriction on features. Get access to advanced features even in the basic plan
- Try before you buy! Before spending your money, you can actually signup & try out the working of Pabbly Connect for FREE
But before we jump straight into the integration process, let’s know a little bit about both the software. Hence, BigCommerce is a paid-for, ‘hosted’ e-commerce solution that allows business owners to set up an online store and sell their products on the web. Whereas, Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities.
After integrating these applications, whenever there will be any new customers added to your BigCommerce account, they will be automatically updated in Zendesk as users in real-time. You can also check out the video that we have provided here for integration –
Even though, there is no direct integration possible for these two services yet. Henceforth, we are going to use Pabbly Connect to make this integration possible.
Using this software, you can effortlessly share data within multiple premium services easily. Moreover, you don’t need to have any coding skills & even a beginner can use it efficiently.
Besides, we have a template for this integration that can assist you to get started quickly. Tap on the image below to begin. Also, you can go to Marketplace & look for more apps/integrations.
Now, without further ado, let’s follow the step-by-step procedure to integrate BigCommerce and Zendesk.
Step 1: Sign up to Pabbly Connect
Begin the process to add BigCommerce customer to Zendesk by pressing on the “Sign Up Free” button on the Pabbly Connect home page. You can either manually fill-up all the details or sign up using your Gmail account.
Try Pabbly Connect for FREE
After logging into the account, press the “Access Now” button of the Connect section in the dashboard. Begin with creating a workflow for your project by pressing the “Create Workflow” button. Now, name the workflow just like in the above-shown image. As here I named the workflow as “BigCommerce to Zendesk”, you can obviously change it as per your requirements. After naming the workflow, select the application you want to integrate. Pabbly Connect enables you to integrate unlimited premium applications, create your free account now. Now, select the application that you want to integrate. In this case, we are choosing “BigCommerce” for integration, and in the method section, select “New Customer”. Next, press the “Connect with BigCommerce” button. Afterward, to connect BigCommerce with Pabbly Connect, you have to authorize the application. Thus, you have to log in to your BigCommerce account. Now, go to the Bigcommece dashboard & hit “Advanced Settings”. Later, press the “API Accounts”. Now, hit the button named “Create API Account” & then choose the option “Create V2/V3 API Token”. Furthermore, copy the API Path highlighted in the image & then hit the “Save” button. Ultimately, a window will pop-up with API keys. Just copy the “Client ID & Access Token” then hit the “Done” button. Promptly, paste the respective API keys & tokens in the mentioned columns. Then tap on the “Save” button. Now, to check this integration, we will capture the data from BigCommerce, and for that, we will create a dummy customer in BigCommerce. Once you add the webhook URL to your BigCommerce account, just press the “Capture Webhook Response” button to capture the data from BigCommerce. Afterward, create a new customer, by simply logging in to your Bigcommerce account. After creating the customer in BigCommerce, the customer’s info will appear on the Pabbly Connect dashboard. Next, tap on the “Save” button. Later, to make this BigCommerce-Zendesk integration work, choose two actions for your trigger. Primary, BigCommerce to get the proper customer’s info from the customer ID that we got in the trigger part. Secondary, to create a user in Zendesk. Subsequently, press the “+” button below & choose the application that you want to integrate. Here we will choose “BigCommerce” and in the method, section select “Get Customer By Id”. After choosing the application click on the “Connect with BigCommerce” button. Next, choose the previously used credentials to move forward. Now, map the “Customer ID” and then hit the “Save & Send Test Request” button. As we can see that all the information about the customer is captured within Pabbly Connect. Now, press the “Save” button. The following step is to hit the “+” icon then select “Zendesk” & in the choose method option, select ”Create User”. Forthwith, press the “Connect With Zendesk” button after making all the necessary changes. Subsequently, to connect Zendesk with Pabbly Connect, log in to your Zendesk account for the authorization process. Next, sign-in and go to your Zendesk dashboard. Click on the gear icon (i.e, Settings) and select the “API” option from the secondary menu that opens. Enable password access by switching on the button to “Enabled”. Paste the Zendesk Subdomain as per the help text given below it and after that click on “Save”. After connecting with your Zendesk account, map all the fields quickly like name, email, etc. Subsequently, after filling in all the details, hit the “Save & Send Test Request” button. Lastly, when you check your Zendesk account, you can see that the contact info is updated automatically for the newly created customer in BigCommerce. Hopefully, now you know how to add BigCommerce customer to Zendesk. It’s simple and easy to use and you won’t have to go for any other software after using it. So, what’s stopping you now! Go and catch your deal by signing up for a free account. If you have any suggestions or queries, please drop them down in the comment section, we will get back to you as soon as possible.Step 2: Access Pabbly Connect
Step 3: Workflow for BigCommerce to Zendesk Integration
(a) Start with a New Workflow
(b) Name the Workflow
Step 4: Setting Trigger for BigCommerce to Zendesk Integration
(a) Select Application you Want to Integrate
(b) Click Connect Button
Step 5: Connecting BigCommerce to Pabbly Connect
(a) Go to Advanced Settings
(b) Click on API Accounts
(c) Create API Account
(d) Copy the API Path Key
(e) Copy the Client ID and Access Token
(f) Paste the API Keys
Step 6: Enroll a Dummy Customer
(a) Capture Webhook Response
(b) Make a Dummy Customer
Step 7: Test the Response in Pabbly Connect Dashboard
Step 8: Setting Actions for BigCommerce to Zendesk Integration
(a) Select Application you Want to Integrate
(b) Authorize Application
(c) Save & Send Test Request
(e) Save the API Response
(f) Select Application you Want to Integrate
(g) Click the Connect Button
Step 9: Connecting Zendesk to Pabbly Connect
(a) Go to Zendesk Settings
(b) Enable Password Access
(c) Add Subdomain & Save
(d) Map the Fields
(e) Save & Send Test Request
Step 10: Check Response in Zendesk Dashboard
Conclusion –
You May Also Like To Read –
