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Frequently Asked Questions!
Get answers to most commonly asked questions.
Yes, you can connect multiple SMTPs, which helps you to send emails, even if one of your SMTP accounts is suspended.
Yes, we have our inbuilt SMTP, i.e. Pabbly “send with us”. Use this SMTP without any hassle. We do not charge anything extra for this.
Pabbly offers you to connect inbuilt SMTP or any external SMTP and we do not charge for any of them.
If you are sending from an external SMTP, there is no limit. If you send via inbuilt SMTP it has a per-day sending limit. Suppose you subscribe to a 50k subscribers plan. Then you will be granted 50k emails per day with inbuilt SMTP. But to start with you’ll be able to send 500 emails per day, once you start sending we’ll check your campaign stats (bounce/complaint rate) after reviewing the limit will be increased gradually.
Yes, you can either send the emails instantly or you can choose to schedule on a particular date and time.
Yes, each email campaign sent has its own campaign report. You can check the sent, opened, clicked, and unsubscribed rate. You can also track the number of times a particular link was clicked also you can track the receivers country/browser/device/OS stats.
Yes, you can delete upto 50% of subscribers monthly and you can add the new fresh subscribers in place of those. This will enable you to keeps your list updated.
Let me explain how this works: Suppose you opt for a 50,000 subscriber plan. Here you can delele upto 50% i.e. 25000 subscribers every month and can add new in place of deleted ones.
We count unique email addresses, if you add the same email to multiple lists, it will be counted as one subscriber.
Yes, Pabbly offers an auto-follow-up option that will allow you to resend the emails only to non-openers on a particular date and time. This will help you to achieve the maximum open rate.
You can connect us over live chat, call, meet, or any social media platforms, or just drop us an email at [email protected]. Our team will be happy to assist you. You’ll also find our pre-recorded tutorials within the application to guide you on the go. You’ll have our constant support. We have a team of young and dedicated people who will always be at your service.
Yes, Pabbly Email Marketing does support creating automation workflows. This will allow you to automate your emails using action events, add delays, and other actions based on recipients’ responses. Automation will help follow the complete flowchart you have designed for your subscribers based on their responses.
If your subscriber, unsubscribes from the email campaign they will be blocked from receiving emails from your end. Such subscribers will be stored in a separate list i.e. the Suppression list. We follow this to protect your sender domain reputation.
Yes, we follow all the acts of the customer data protection policy of Europe. You can check the details in the user privacy policy – https://www.pabbly.com/privacy-policy/ The system securely stores the user details. The payment details like card numbers and others are saved in payment gateways only. Card details are not stored anywhere in our system.
Yes, we do support payments in INR and provide GST-compliant invoices for Indian payments.
Yes, we provide a very extensive API for developers to import subscribers, create templates and send emails to your subscribers. Check our API doc – https://apidocs.pabbly.com/?version=latest#9ae3d42f-f783-4464-b41e-78a5ea86d091
Pabbly has a Throttling feature that will allow you to limit the number of emails to be sent in a day. We will calculate the delay between each email based on the throttle limit, and send them at a fixed rate so that your account is not blocked by Gmail.
Example: If you set the throttle limit to 200 emails per day, 1 email will be sent every 7.2 minutes (Since there are 1440 minutes in a day, so if you divide 1440 by 200, you will get 7.2 minutes per email).
Yes, it is possible with our segmentation option, which is an advanced search filter, that helps you to create a list of smaller targeted groups based on the specific criteria and conditions that you have defined within the segmentation section.
Yes, you can send unlimited emails to 100 subscribers for up to 7 days. This includes all the features including email segmentation, connecting multiple SMTPs, SMTP routing, and many more.
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