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Turn Customers into 5-Star Reviews Automatically ⭐

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start using Pabbly Connect, visit the Pabbly Connect dashboard. If you are new, sign up for a free account to access 100 free tasks each month. This allows you to test the features of Pabbly Connect without any cost.

Once logged in, click on the “Create Workflow” button. Here, you can create your automation workflow from scratch. Select a name for your workflow, such as “Turn Customers into Five-Star Reviews Automatically,” and choose a folder for organization. Click the “Create” button to proceed.

2. Setting Up the Trigger in Pabbly Connect

In this step, you will set up the trigger for your workflow using Pabbly Connect. Select Shopify as your trigger application, as it is essential for capturing new orders. For the event, choose “New Order” and click on the connect button.

Select Shopify as the trigger application.
Choose “New Order” as the event.
Click the connect button to create a webhook URL.

After connecting, copy the provided webhook URL. You will need this URL to link your Shopify store with Pabbly Connect for order notifications.

3. Connecting Shopify to Pabbly Connect

Now, navigate to your Shopify settings to create a new webhook. Go to the “Settings” option, then click on “Notifications” followed by “Webhooks.” Here, you will add a new webhook for order creation.

Select “Order Creation” as the event.
Paste the copied webhook URL from Pabbly Connect.
Choose JSON format and save the webhook.

Once saved, your Shopify store will now send order data to Pabbly Connect whenever a new order is placed, establishing a connection between the two platforms.

4. Adding Action Steps in Pabbly Connect

Next, you will add action steps in Pabbly Connect to send a WhatsApp message after a delay. First, add a delay step to wait for 20 days. Select “Delay by Pabbly” as your action application and configure the delay time.

After setting the delay, add another action step using the WhatsApp Cloud API to send a text message. Connect your WhatsApp account by providing the necessary credentials such as token and phone number ID.

5. Finalizing the Workflow and Testing

In this final step, map the customer’s phone number from the previous order response to ensure the WhatsApp message reaches the correct recipient. Enter the message you want to send, including a link to your Google business profile for reviews.

After completing the setup, click the “Save and Send Test Request” button to test the workflow. If configured correctly, the customer will receive a WhatsApp message after 20 days requesting feedback on their order.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to automate WhatsApp notifications for customer feedback after an order is placed. By following the steps outlined, you can enhance customer engagement and encourage positive reviews effectively.