Watch Step By Step Video Tutorial Below





1. Accessing Pabbly Connect for WhatsApp Broadcast Campaign

To start your WhatsApp Broadcast Campaign, you need to access Pabbly Connect. Begin by opening a new tab and navigating to pabbly.com/chatflows. If you are not yet a user, you’ll need to register. Existing users can simply log in to access the dashboard.

Once logged in, you will see all the applications offered by Pabbly. Click on Pabbly Chat Flow to enter the dashboard. From here, you can initiate the broadcast feature, which is essential for sending messages to multiple customers simultaneously.

2. Creating a Broadcast Campaign in Pabbly Chat Flow

To create a broadcast campaign, click the “Add Broadcast” button. Choose the type of broadcast you want to create, selecting “Broadcast Campaign.” You will then need to enter a name for your broadcast campaign, such as “New Group Update for Pet Store.” This name can be customized based on your business needs.

  • Click on the “Add Broadcast” button.
  • Select “Broadcast Campaign” from the options.
  • Enter a name for your campaign.

After naming your campaign, you will need to select your audience. This can be done by either choosing an existing contact list or uploading a CSV file. For CSV uploads, select the audience mode as “Upload CSV File” and then upload your file containing customer data.

3. Uploading a CSV File for Your Audience

When uploading a CSV file, it’s important to understand that a CSV file is a simple format that contains your data. You can create this file using applications like Google Sheets or Excel. Ensure your CSV includes fields like first name, last name, and phone number.

The maximum file size for your CSV should be 50 MB, allowing for up to 200,000 contacts. This makes it easy to send messages to a large audience. After uploading, you can also choose to filter your audience by excluding certain contacts if necessary.

  • Create a CSV file with required fields.
  • Upload the CSV file in Pabbly Connect.
  • Choose to filter your audience if needed.

Once your audience is set, you can proceed to the next step of selecting the message type for your broadcast.

4. Selecting Message Type for the Broadcast

In this step, you’ll select the type of message you wish to send. You have two options: a pre-approved template message or a regular message. Note that a regular message can only be sent if the 24-hour chat window is active, meaning the customer must have contacted you within the last 24 hours.

If the chat window is not active, you will need to use a template message. Choose this option and select a WhatsApp template from your pre-approved list. For this example, we will use a template for a pet store update.

Additionally, you can enhance your message by adding images. Simply select the image option to upload a relevant image to accompany your message. This will make your broadcast more engaging for your audience.

5. Testing and Scheduling Your Broadcast

After setting up your message, it’s crucial to test your broadcast before sending it out. You can do this by entering a test contact name and number to send a test message. Click on the “Send Test Message” button to ensure everything is working correctly.

Once the test is successful, you can schedule your broadcast. Choose whether to send the message immediately or set a specific date and time for the broadcast. For instance, you might want to schedule it for October 25th at 11:00 AM.

  • Enter a test contact name and number.
  • Click “Send Test Message” to verify.
  • Schedule your broadcast for a specific time if needed.

After scheduling, Pabbly Connect will handle the sending of messages to all selected contacts automatically, ensuring a smooth broadcast campaign.

Conclusion

In this tutorial, we explored how to set up a WhatsApp Broadcast Campaign using Pabbly Connect. By following these steps, you can effectively reach your audience through WhatsApp and enhance your communication strategy. This method allows for easy management of large contact lists and ensures your messages are sent on time.