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Stop Manual Follow-Ups: Automate WhatsApp Conversations Fully

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect to Create Your WhatsApp Chatbot

To create a WhatsApp chatbot, you will first need to access Pabbly Connect. Start by visiting the Pabbly website and signing in to your account.

If you are a new user, click on the ‘Sign Up Free’ button to create an account. Once logged in, navigate to the Pabbly Connect dashboard where you can begin setting up your automation.

2. Setting Up Your WhatsApp Chatbot Flow in Pabbly Connect

In this section, we will set up the flow for your WhatsApp chatbot using Pabbly Connect. Start by clicking on the ‘Create New Flow’ button. Give your flow a name, such as “Automate WhatsApp Conversations”.

Click on the ‘Trigger’ option to set the event that starts your chatbot.
Choose the ‘Keyword’ option to initiate the conversation when a user sends a specific message.
Enter the keyword, such as “hello”.

After setting the trigger, you can proceed to add message nodes that will respond to user inputs. This is where Pabbly Connect becomes crucial, as it enables you to manage the flow of conversation effectively.

3. Creating Message Nodes for User Interaction

Next, you will create message nodes that will interact with users. Drag and drop the message node into your flow. In this node, you can enter a welcome message for your users.

After entering your message, add a button labeled “View Services”. This button will allow users to see the services you offer. To do this, follow these steps:

Click on the ‘Add Button’ option and enter the button name.
Select the button type as “Quick Reply”.
Save your button configuration.

This interaction is made possible through Pabbly Connect, ensuring that your users receive immediate responses based on their selections.

4. Adding Services and Custom Fields to Your Chatbot

Now that you have set up the initial interaction, it’s time to add services to your WhatsApp chatbot. Use the list node to present the services offered by your business.

Enter the header, body, and footer for the list. You can add items such as “Haircut”, “Facial”, and “Bridal Package”. For each item, you will need to create a contact custom field to capture user selections.

To create a custom field, navigate to the settings in Pabbly Connect and select “Contact Custom Fields”. Here, you can add new fields that will store user data, such as service types.

5. Finalizing Your WhatsApp Chatbot Integration with Pabbly Connect

After adding services and custom fields, finalize your chatbot by creating confirmation messages. This ensures that users receive feedback after making a selection.

For example, after a user selects a service, prompt them to enter their name and preferred date. Use the question node in Pabbly Connect to capture this information.

Once everything is set up, click the ‘Save’ button to activate your WhatsApp chatbot. Congratulations! You have successfully automated your customer interactions using Pabbly Connect.

Conclusion

In this tutorial, we explored how to create a WhatsApp chatbot using Pabbly Connect. By following these steps, you can automate customer interactions, making your business more efficient and responsive.