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Stop Creating Support Tickets the Hard Way

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start automating ticket creation in Zoho Desk, you need to access Pabbly Connect. Open a new tab and search for pabbly.com/connect. This platform will facilitate the integration between Google Forms and Zoho Desk.

If you are new to Pabbly Connect, you can sign up for free and receive 100 free tasks every month. Once logged in, you can create workflows to connect your applications seamlessly.

2. Setting Up Google Forms with Pabbly Connect

Now that you have accessed Pabbly Connect, the next step is to set up Google Forms. Create a Google Form that captures the necessary information for your support tickets. This form will serve as the trigger for your workflow.

Create a new Google Form for task reporting.
Add fields such as name, email, task description, and department.
Ensure the form is set to collect responses in a Google Sheet.

Once the form is set up, connect it to Pabbly Connect by copying the webhook URL provided in your Pabbly Connect account and pasting it into the Google Form’s response settings.

3. Configuring Google Sheets for Responses

After setting up the Google Form, the next step involves configuring Google Sheets to store the responses. This is essential for Pabbly Connect to capture the data accurately.

Open the Google Sheet linked to your form and navigate to Extensions > Add-ons > Get add-ons. Search for Pabbly Connect Webhooks and install it. Once installed, refresh the sheet to see the Pabbly Connect option in the Extensions menu.

Go to Extensions > Pabbly Connect Webhooks > Initial Setup.
Paste the webhook URL from Pabbly Connect.
Set the trigger column to the last data column (usually F).

After configuration, enable the send on event option in the Pabbly Connect Webhooks menu. This will ensure that every new form submission is sent to Pabbly Connect.

4. Creating Tickets in Zoho Desk via Pabbly Connect

With your Google Form and Sheets set up, it’s time to create tickets in Zoho Desk using Pabbly Connect. Start by selecting Zoho Desk as your action application in Pabbly Connect.

You’ll need to connect your Zoho Desk account by entering the domain found in your Zoho Desk URL. After connecting, you’ll map the data from the Google Form submission to the ticket fields in Zoho Desk.

Choose the ticket subject from the form response.
Map the description, department, and contact details accordingly.
Set the priority and status for the ticket.

Once all fields are mapped, click on the save and send test request button. If successful, a new ticket will be created in your Zoho Desk account, confirming the integration is working as intended.

5. Conclusion

This tutorial demonstrated how to automate ticket creation in Zoho Desk using Pabbly Connect with Google Forms. By following these steps, you can ensure that support tickets are generated automatically, streamlining your ticket management process.

With the integration of Pabbly Connect, you can eliminate manual ticket creation and focus on providing excellent support to your customers.