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Send WhatsApp Order Confirmations for Every New Shopify Purchase

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Integration

To start integrating Shopify with WhatsApp, you first need to access Pabbly Connect. Visit pabbly.com/connect and create your account if you haven’t already. As a new user, you can enjoy 100 free tasks every month, making it easy to experiment with automations.

Once logged in, you will see the dashboard. Here, you can create a new workflow by clicking on the “Create Workflow” button. This is where you will define how Shopify and WhatsApp will communicate through Pabbly Connect.

2. Setting Up Shopify Webhook in Pabbly Connect

Next, you need to set up a webhook in Shopify to capture new orders. In Pabbly Connect, select the trigger event as “Shopify V2 New Order”. This will allow Pabbly Connect to listen for new order events from your Shopify store.

Follow these steps to set up the webhook:

Log in to your Shopify account.
Go to Settings > Notifications.
Scroll down to Webhooks and click on “Create Webhook”.
Select the event as “Order Creation” and paste the webhook URL from Pabbly Connect.

After setting this up, your Shopify store will send order data directly to Pabbly Connect whenever a new order is placed.

3. Testing the Shopify Connection

Now that the Shopify webhook is set up, it’s time to test the connection. Go back to your Shopify store and place a new order. Fill in your details and complete the purchase. This action should trigger a response in Pabbly Connect.

In Pabbly Connect, you will see the webhook response captured with all the order details. This includes customer information and order total, confirming that your Shopify store is successfully connected to Pabbly Connect.

4. Integrating WhatsApp Using Pabbly Chatflow

With the Shopify order data flowing into Pabbly Connect, the next step is to send a confirmation message via WhatsApp. For this, we will use Pabbly Chatflow. Select Chatflow as your action application.

To do this, you need to establish a connection with Pabbly Chatflow. Here’s how to connect:

Go to Pabbly Chatflow and navigate to API and Webhooks in settings.
Generate your API token and copy it.
Paste the token in Pabbly Connect to establish the connection.

Once connected, you can map the customer’s phone number and order details to send a WhatsApp message confirming the order.

5. Sending WhatsApp Confirmation Messages

The final step is to configure the message that will be sent to the customer via WhatsApp. In Pabbly Connect, set up the message template using the mapped data from the previous steps. This includes the customer’s name, order number, and total amount.

After configuring the message, click on the “Save and Send Test Request” button. This action will send a test message to the customer’s WhatsApp number. If successful, the customer will receive a confirmation message, completing the integration process.

In conclusion, this tutorial detailed how to use Pabbly Connect to integrate Shopify with WhatsApp for automated order notifications. By following these steps, you can streamline your order confirmation process and enhance customer communication.