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Send Shopify Order Confirmation on WhatsApp Automatically

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start automating WhatsApp messages for order confirmations, you need to access Pabbly Connect. Begin by opening a new tab in your browser and typing pabbly.com/connect. This will take you to the Pabbly Connect landing page.

If you are a new user, click on the “Sign Up for Free” button. This grants you access to 100 free tasks each month for automation. Existing users should click on the “Sign In” button. After signing in, you will see the Pabbly dashboard, where you can manage your integrations.

2. Creating a Workflow in Pabbly Connect

After accessing Pabbly Connect, the next step is to create a workflow. Click on the “Create a Workflow” button. This allows you to set up the automation for sending WhatsApp messages when a new order is placed on Shopify.

Click on “Create a Workflow”.
Name your workflow for easy identification.
Select Shopify as the trigger application.

Once the workflow is created, you need to connect it to Shopify. This is where Pabbly Connect acts as the bridge, capturing order details from Shopify automatically.

3. Integrating Shopify with Pabbly Connect

To integrate Shopify with Pabbly Connect, you will need to set up a webhook. Navigate to your Shopify account and go to “Settings”. From there, select “Notifications” and then click on “Webhooks”.

Click on “Create Webhook”.
Choose “Order Creation” as the event.
Paste the webhook URL provided by Pabbly Connect.

After saving the webhook, any new order placed on Shopify will trigger the workflow in Pabbly Connect, capturing the order details for further actions.

4. Sending WhatsApp Messages via Pabbly Connect

Now that Shopify is integrated with Pabbly Connect, you can set up the action to send WhatsApp messages. For this, you will use Pabbly Chatflow, which is a WhatsApp marketing tool.

In Pabbly Connect, select Pabbly Chatflow as the action application. You will need to connect your Chatflow account by entering the API token from your Chatflow settings. Once connected, you can specify the recipient’s WhatsApp number and the message content.

Map the customer’s WhatsApp number from the Shopify order details.
Draft your message including order confirmation and details.
Test the connection to ensure messages are sent correctly.

This setup allows for automatic WhatsApp messages to be sent to customers immediately after their order is confirmed on Shopify, streamlining your communication process.

5. Conclusion

By following these steps, you can effectively use Pabbly Connect to automate WhatsApp order confirmations from Shopify. This integration not only enhances customer experience but also saves time and effort in communication.

Utilizing Pabbly Connect for this automation ensures that your customers receive timely updates, improving their overall satisfaction with your service.