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Send Instant Order Confirmation Messages Automatically

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin the integration process, you need to access Pabbly Connect. This platform allows you to automate workflows between multiple applications, including WhatsApp. Start by visiting the Pabbly website and signing in or creating a free account.

Once logged in, you will find various options. If you are a new user, you can sign up for free, which gives you access to 100 tasks every month. After signing in, navigate to the Pabbly Connect dashboard to start creating your workflow.

2. Creating a Workflow in Pabbly Connect

In Pabbly Connect, creating a workflow is straightforward. First, click on the “Create Workflow” button, where you will be prompted to name your workflow. This will help you identify the integration later on.

Select “Razorpay” as the trigger application.
Choose “Payment Captured” as the trigger event.
Set up the trigger to listen for new payments.

After setting the trigger, you will configure the action step. For the action, select Pabbly Chatflow to send a WhatsApp message. This integration will ensure that whenever a payment is captured, a confirmation message is sent to the customer instantly.

3. Setting Up the Webhook in Razorpay

To connect Razorpay with Pabbly Connect, you need to set up a webhook. Go to your Razorpay account and navigate to the Developer section. Here, you will find the option to create a new webhook.

Copy the webhook URL provided by Pabbly Connect and paste it into Razorpay. Ensure that the event selected is “Payment Captured”. This setup will allow Razorpay to communicate with Pabbly Connect whenever a payment is made.

4. Configuring WhatsApp Integration in Pabbly Connect

After setting up the webhook, the next step is to configure the WhatsApp integration. In Pabbly Connect, go to the action step and select “Send Text Message” from the Pabbly Chatflow options. This is where you will craft the message that will be sent to your customers.

Enter the WhatsApp number of the customer.
Compose your message, including personalized details like customer name and order ID.
Map the customer data from the Razorpay trigger to the WhatsApp message.

Once the message is configured, save the settings. This ensures that whenever a payment is captured, the customer receives a confirmation message on WhatsApp promptly.

5. Testing the Integration

Testing is crucial to ensure everything is working perfectly. In Pabbly Connect, use the “Test Trigger” feature to simulate a payment capture. This will allow you to verify if the WhatsApp message is sent correctly.

After testing, check your WhatsApp to confirm that the message has been received. If successful, your integration is complete, and you can now automate sending order confirmations via WhatsApp seamlessly.

Conclusion

In this tutorial, we covered how to integrate WhatsApp with Pabbly Connect for instant order confirmations. By following these steps, you can streamline your communication process and enhance customer satisfaction.