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Send Images in WhatsApp Chatbot Conversations | Pabbly Chatflow

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To send images in WhatsApp chatbot conversations, start by accessing Pabbly Chatflow. This platform enables seamless integration of various applications to enhance customer interactions.

Begin by signing up for an account at the Pabbly Chatflow website. Once registered, you will be directed to the dashboard where you can manage your chatbot flows. Ensure that you add your WhatsApp number to your account to facilitate messaging.

2. Creating Your Chatbot Flow in Pabbly Chatflow

After accessing Pabbly Chatflow, navigate to the flow builder. Here, you will create the chatbot that sends images during conversations. Start by selecting the trigger event, which will initiate your chatbot.

Select “Keyword Matches” as the trigger event.
Use “hello” as the keyword to initiate the chatbot.

Once the trigger is set, use message and action blocks to build the flow. Drag and drop the text button to send a welcome message, followed by an option for users to explore products.

3. Listing Products in Pabbly Chatflow

Next, you will create a list of products that users can select from. In Pabbly Chatflow, utilize the list node to present product categories. Add a section titled “Products” and include categories like “Moisturizers”.

Create a section for each product category.
List individual products under their respective categories.

After creating the product list, ensure that each item has a contact custom field to track user selections. This will help in sending personalized messages later in the conversation.

4. Sending Images in WhatsApp Conversations

This section is crucial for enhancing customer engagement. In Pabbly Chatflow, you can send images directly through the chatbot. Drag and drop the media node to include images of the selected products.

Select the media type as “Image”.
Upload the product image from your media library.

Along with the image, provide a caption detailing the product’s price and benefits. This will help customers make informed decisions while chatting on WhatsApp.

5. Confirming Orders in Pabbly Chatflow

Once users select a product and view the image, the next step is to confirm their order. In Pabbly Chatflow, use the “Ask Question” node to gather necessary details like quantity and delivery address.

Ask for the number of units the customer wants to order.
Request the customer’s full name and delivery address.

After gathering the information, send a confirmation message to the user, thanking them for their order. This completes the flow of sending images and confirming orders through WhatsApp using Pabbly Chatflow.

Conclusion

Using Pabbly Chatflow, you can effectively send images in WhatsApp chatbot conversations, enhancing customer engagement and simplifying the order process. This tutorial guides you through the exact steps to create an interactive chatbot that meets customer needs.