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Send Failed Razorpay Payment Alerts to Google Chat & Customers

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start integrating Razer Pay with Pabbly Connect, first access the Pabbly website by typing Pabbly Connect in your browser. Once there, sign in to your account. If you’re new, you can sign up for free and get 100 tasks monthly to test the platform.

After logging in, navigate to the Pabbly Connect dashboard. Here, you can see all your workflows. Click on the “Create from Scratch” option to initiate setting up your integration. This step is crucial as it lays the foundation for connecting Razer Pay with other applications.

2. Creating a Workflow for Failed Payments

In this section, you will create a workflow in Pabbly Connect to manage failed payments from Razer Pay. Name your workflow something like “Send Failed Razer Pay Payments Alerts” and select a folder for organization.

Select “Razer Pay” as the trigger application.
Choose “Payment Failed” as the trigger event.
Click “Connect” to establish a connection.

Once your trigger is set, you will receive a webhook URL from Pabbly Connect. This URL is essential for connecting Razer Pay to your workflow, allowing it to send alerts whenever a payment fails.

3. Setting Up Webhook in Razer Pay

Now that you have the webhook URL, head over to your Razer Pay account. Navigate to the “Developers” section and select “Webhook”. Here, you can add a new webhook by pasting the URL you copied from Pabbly Connect.

Enter the secret key for security.
Select the “Payment Failed” event to monitor.
Click “Create Webhook” to finalize the setup.

After creating the webhook, go back to your Pabbly Connect workflow, where you will see it waiting for a response. This confirms that your webhook is correctly set up, ready to capture payment failure notifications.

4. Testing the Setup for Payment Failures

To ensure everything is working correctly, you need to test the webhook by simulating a failed payment. Go to Razer Pay and use the payment page to enter your details. Intentionally cause the payment to fail.

Once the payment fails, check back in Pabbly Connect. You should see the details of the failed payment captured in your workflow. This confirmation means your integration is functioning as intended, ready to send alerts for future payment failures.

5. Sending Notifications via Google Chat and WhatsApp

Now that you can capture failed payments, the next step is to notify your team. In Pabbly Connect, add a new action step for Google Chat. Choose “Create Message” as the action event and connect it using the webhook URL from your Google Chat.

Customize the message to include details about the failed payment, such as the customer’s name and payment amount. This ensures your team is promptly informed about any issues. After setting this up, you can also send a WhatsApp message to the customer using Pabbly Connect and Pabbly Chatflow.

The final step is to test the entire workflow once more to ensure that both notifications are working seamlessly. This integration not only automates your notifications but also enhances customer communication during payment failures.

Conclusion

By following these steps, you can effectively integrate Razer Pay with Pabbly Connect to automate notifications for failed payments. This setup enhances communication with both your team and customers, ensuring a smoother payment process.