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Save Customer Complaints to Google Sheets Automatically

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start integrating Typeform with Google Sheets, you first need to access Pabbly Connect. Visit the Pabbly website by typing pabbly.com/connect in your browser.

Once you’re on the landing page, you’ll see options to log in if you’re an existing user or create a free account. New users can sign up and enjoy 100 free tasks every month to explore the platform. This no-code automation tool allows you to connect multiple applications effortlessly.

2. Setting Up the Integration Workflow

After logging into Pabbly Connect, you’ll be directed to the dashboard. Here, you can start building your workflow. Click on the ‘Create Workflow’ button to begin.

Enter “Typeform” as the trigger application.
Select the trigger event as “New Entry”.
Choose Google Sheets as the action application.
Set the action event to “Add Row”.

This setup allows every new complaint submitted via Typeform to be recorded in Google Sheets automatically. Once you’ve configured these settings, click on the ‘Save’ button to continue.

3. Connecting Typeform to Pabbly Connect

Now that you have set up the workflow, it’s time to connect Typeform to Pabbly Connect. Click on “Connect with Typeform” to establish the connection.

Since you are already logged into your Typeform account, the connection will be authenticated. Select the specific complaint form that you want to connect. After selecting the form, click on the ‘Save and Send Test Request’ button to confirm that the connection is successful.

4. Mapping Data to Google Sheets

After successfully connecting Typeform, you need to map the data to Google Sheets. In Pabbly Connect, select your Google Sheets account and authorize the necessary permissions.

Choose the “Customer Complaint Tracker” sheet.
Map the fields such as Customer Name, Email, Phone Number, Order ID, and Complaint Description.
Ensure that you map the fields correctly to maintain data integrity.

Click on ‘Save and Send Test Request’ again to verify that the data is being recorded correctly in Google Sheets. This step ensures that every complaint submission is logged accurately.

5. Finalizing the Integration

Once you’ve mapped all necessary fields, you can finalize the integration in Pabbly Connect. The automation is now ready to go live.

Every time a complaint is submitted through your Typeform, the details will automatically populate in your Google Sheets. This allows your team to track and manage complaints efficiently. You can now sit back and relax, knowing that your complaint management process is automated.

Conclusion

Integrating Typeform with Google Sheets using Pabbly Connect streamlines your complaint management process. This automation ensures that every customer complaint is recorded systematically, allowing for better customer service and satisfaction.