Watch Step By Step Video Tutorial Below





1. Introduction to Pabbly Connect for Payment Automation

Pabbly Connect is the ultimate tool for automating workflows, especially for handling failed payments. This tutorial focuses on integrating Razorpay with Pabbly Connect to send instant WhatsApp notifications when a payment fails. This integration streamlines communication with customers and enhances recovery rates.

By leveraging Pabbly Connect, businesses can automate responses without writing any code. This ensures that customers receive timely notifications, improving overall customer satisfaction and retention.

2. Setting Up Pabbly Connect for Razorpay Integration

To get started with integrating Razorpay and Pabbly Connect, you first need to access the Pabbly Connect dashboard. Log in or sign up at Pabbly’s official website. Once logged in, click on the “Create Workflow” button to initiate the setup.

After clicking the button, you will be prompted to name your workflow. Enter a name like “Payment Failed Notifications” and select the appropriate folder. Click on “Create” to proceed. This sets the foundation for your automation.

3. Configuring the Trigger with Razorpay

The next step involves configuring the trigger that will initiate the workflow. Select Razorpay as your trigger application and choose the event “Payment Failed”. Click on the “Connect” button to establish a connection.

Upon clicking connect, you will receive a webhook URL. Copy this URL and navigate to your Razorpay account. Here, go to the “Developers” section, then click on “Webhooks” and select “Add New Webhook”. Paste the webhook URL and set the event to “Payment Failed”. Click on the “Create Webhook” button to finalize the setup.

4. Setting Up the Action with Pabbly Chartflow

After configuring the trigger, the next step is to set up the action using Pabbly Chartflow. Select it as your action application and choose the event “Send Text Message”. Click on “Connect” and create a new connection if prompted.

To establish this connection, you will need an API token from your Pabbly Chartflow account. Navigate to the settings in Pabbly Chartflow, find the API section, and copy your token. Paste this token back in the Pabbly Connect setup to complete the connection.

  • Select the recipient’s WhatsApp number field for mapping.
  • Map the contact number from Razorpay’s response.
  • Customize your WhatsApp message content based on the user’s input.

Once all fields are mapped correctly, click on the “Save and Send Test Request” button to verify the integration. You should receive a positive response indicating that the message was sent successfully.

5. Finalizing the Workflow and Testing

With the action and trigger set up, it’s time to finalize your workflow. Ensure that all mappings are correct and that you have entered real contact numbers for testing. Click the “Save” button to complete the setup.

To test the workflow, simulate a payment failure in Razorpay. If everything is configured correctly, you should receive a WhatsApp notification instantly, confirming the details of the failed payment. This demonstrates the power of Pabbly Connect in automating critical business processes.

Conclusion

In conclusion, using Pabbly Connect to automate failed payment notifications enhances customer communication and improves recovery rates. This step-by-step guide illustrates how to integrate Razorpay with Pabbly Connect effectively.