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Payment Confirmed? Your Customer Gets a WhatsApp Instantly

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To integrate Razorpay with Pabbly Chatbot, first, you need to access Pabbly Connect. Start by logging into your Pabbly account and navigate to the Pabbly Connect dashboard. This platform is essential for creating automated workflows that connect your applications seamlessly.

Once you are in the Pabbly Connect dashboard, click on “Create Workflow” and select “Create from Scratch”. Name your workflow, such as “Payment Confirmed”, and choose a folder for organization. This step is crucial as it sets the foundation for your automation process.

2. Setting Up the Trigger with Razorpay

In this step, you will configure the trigger for your workflow using Pabbly Connect. Choose Razorpay as your trigger application and select the event “Payment Captured”. This event will initiate the automation every time a new payment is received.

Select Razorpay as the trigger application.
Choose the event “Payment Captured”.
Click on “Connect” to establish the connection.

After clicking “Connect”, you will receive a webhook URL. This URL acts as a bridge between Razorpay and Pabbly Connect. Copy this URL and proceed to your Razorpay account to set up the webhook.

3. Configuring Webhook in Razorpay

To complete the integration, you need to configure the webhook in Razorpay. Navigate to the “Developers” section in your Razorpay account and find the “Webhooks” option. Click on “Add New Webhook” and paste the webhook URL you copied from Pabbly Connect.

In the event settings, select “Payment Captured” to ensure Razorpay sends the payment confirmation to Pabbly Connect. Finally, click on “Create Webhook” to finalize the setup. This step is vital for receiving real-time payment notifications.

4. Sending WhatsApp Messages via Pabbly Chatbot

Now that you have set up the webhook, you can proceed to send WhatsApp messages through Pabbly Chatbot. Choose Pabbly Chatbot as your action application in Pabbly Connect and select the event “Send Text Message”.

Select Pabbly Chatbot as the action application.
Choose “Send Text Message” as the action event.
Connect to your Pabbly Chatbot account using the API token.

After connecting, you need to map the details received from Razorpay to the WhatsApp message fields. This includes personalizing the message with the customer’s name and payment amount. Ensure that each detail is accurately mapped for effective communication.

5. Finalizing the Automation Workflow

Once all details are mapped, save your workflow in Pabbly Connect. You can now test the entire setup by making a test payment via Razorpay. This will trigger the webhook and send a WhatsApp message through Pabbly Chatbot.

Upon successful payment, you should receive a confirmation message in WhatsApp, indicating that the automation is working correctly. This final step is crucial to ensure everything functions as expected before going live.

Conclusion

This tutorial outlines how to integrate Razorpay with Pabbly Chatbot using Pabbly Connect, enabling automated WhatsApp messages for payment confirmations. By following the steps, you can enhance customer communication seamlessly.