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One WhatsApp Chatbot to Handle All Customer Enquiries 💬

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin integrating Now, Are, and WhatsApp, you first need to access Pabbly Connect. This platform serves as the central hub for automating workflows and connecting various applications.

Start by visiting the Pabbly Connect website and signing up or logging in. Once you are in, you can create a new workflow that will allow you to connect Now and Are with WhatsApp. This is crucial for managing customer inquiries effectively.

2. Setting Up Your Workflow in Pabbly Connect

After accessing Pabbly Connect, you will need to create a new workflow specifically for the integration of Now, Are, and WhatsApp. This step is essential for automating the process.

Click on “Create New Workflow”.
Name your workflow, for example, “Now and Are Integration”.
Select the trigger app, which in this case is Now.

Once you have set up the workflow, you will be prompted to configure the trigger settings. This setup is necessary to ensure that your WhatsApp messages are sent based on the actions taken in Now and Are.

3. Configuring WhatsApp Messaging in Pabbly Connect

Next, you will configure the WhatsApp messaging feature within Pabbly Connect. This step is crucial as it allows you to send automated messages to customers based on their inquiries.

Choose the action app as WhatsApp and set up the message template. You will need to specify the content of the message that should be sent to customers when they interact with the Now and Are applications.

Select the message type (text, image, etc.).
Input the message content, such as “Welcome to our service!”.
Test the message to ensure it is being sent correctly.

Once the message template is set up, you will be able to send automated responses to customer inquiries through WhatsApp, streamlining communication.

4. Testing the Integration with Pabbly Connect

After configuring the messaging settings, it’s important to test the integration within Pabbly Connect. Testing ensures that everything works as intended before going live.

Send a test message from Now or Are to your WhatsApp number to see if the automated response is triggered. This step is essential for confirming that the integration is functioning properly.

If the test is successful, you will see the automated message appear in your WhatsApp chat. If not, review your workflow settings and make necessary adjustments.

5. Finalizing Your Pabbly Connect Integration

Once testing is complete, you can finalize your integration setup with Pabbly Connect. This step involves saving your workflow and ensuring all settings are correct.

Make sure to activate your workflow so that it can start processing real customer inquiries. This activation is key to automating your customer service via WhatsApp effectively.

Now you can enjoy the benefits of a fully automated system that handles customer inquiries through WhatsApp, using Now and Are.

Conclusion

In this tutorial, we explored how to integrate Now, Are, and WhatsApp using Pabbly Connect. By following these steps, you can automate your customer interactions efficiently and enhance your service quality.