Watch Step By Step Video Tutorial Below






1. Setting Up Pabbly Connect for Automation

To start automating missed call responses, first access Pabbly Connect. This platform enables seamless integration between applications like WhatsApp and Google Sheets.

Navigate to the Pabbly Connect dashboard by visiting pav.com/connect. If you’re a new user, sign up for a free account to receive 100 free tasks every month, which allows you to create workflows without any cost.


2. Creating the Missed Call Workflow in Pabbly Connect

Once logged into Pabbly Connect, click on the “Create Workflow” button. This action will allow you to build your automation from scratch.

For this setup, you will need to:

  • Name your workflow (e.g., WhatsApp Lead Conversion System).
  • Select a folder for organization.
  • Press the “Create” button to proceed.

After creating the workflow, click on the plus button to select the trigger application. Choose “Webhooks by Pabbly” and select “Catch Webhook” to receive a URL for missed call detection.


3. Configuring WhatsApp Integration with Pabbly Connect

Next, you will configure WhatsApp within Pabbly Connect. Click the plus button to add an action application and select “WhatsApp Cloud API”.

For the action event, choose “Send Text Message”. You will need to establish a connection by clicking on the “Connect” button. If this is your first time, select “Add New Connection” and fill in the required details:

  • Access Token from the Meta for Developers page.
  • WhatsApp Business Account ID.
  • Phone Number ID.

After entering these details, click “Save” to create the connection successfully.


4. Adding Filters and Logging Leads in Google Sheets

To ensure that your workflow only triggers for missed calls, add a filter in Pabbly Connect. Click the plus button and select “Filter by Pabbly”.

Set the filter value to check for the call status. Use the “Equal To” condition and enter “No Answer” as the value. This ensures that only missed calls will trigger the WhatsApp message.

Now, create an action step to log leads into Google Sheets. Select “Google Sheets” as the action application and choose “Add New Row”. Map the fields from the WhatsApp message to the columns in your Google Sheet to log customer details automatically.


5. Finalizing Your Automation with Pabbly Connect

With the above steps, you have successfully set up an automation in Pabbly Connect that sends WhatsApp messages for missed calls and logs lead information in Google Sheets.

This automation ensures that no potential customer is missed due to delayed responses. You can now focus on converting leads into sales with instant follow-ups.

By utilizing Pabbly Connect, you streamline your workflow and enhance customer engagement effectively.


In conclusion, automating missed call responses with Pabbly Connect and WhatsApp ensures timely customer engagement and seamless lead management. This setup allows businesses to convert missed calls into valuable opportunities without delay.