Watch Step By Step Video Tutorial Below





1. Accessing Pabbly Chatflow to Create Your WhatsApp Chatbot

To create your WhatsApp chatbot, first, you need to access Pabbly Chatflow. You can do this by typing the URL pabbly.com/chatflow in your browser. This will take you to the homepage of Pabbly Chatflow, where you can either sign in or sign up for a free account.

If you’re a new user, click on the “Sign Up Free” button. By signing up, you receive 100 free credits each month to explore Pabbly Chatflow and create your chatbot. Existing users can simply log in to their accounts to get started.

2. Setting Up Your WhatsApp Chatbot in Pabbly Chatflow

Once logged into Pabbly Chatflow, you will be directed to the flow page. This is where you will create your WhatsApp chatbot. The first step is to add your WhatsApp number, which will be used for the chatbot interactions.

Next, you need to set up a trigger that will initiate your chatbot. This trigger can be a specific keyword or a user starting a conversation. For example, you can use the keyword “hello” to initiate the chatbot. Here’s how to set it up:

  • Enter the keyword in the designated field.
  • You can add multiple keywords if needed.

After setting the trigger, you can start building your chatbot flow using various message and action blocks available in Pabbly Chatflow.

3. Creating the Chatbot Flow with Pabbly Chatflow

In this section, you will create the actual flow of the chatbot. Start by dragging and dropping a welcome message block into the flow. This message will greet your users when they initiate a conversation. You can customize the message to include buttons for actions, such as “Book Service” and “Ask Questions”.

For the “Book Service” button, you will need to create a list of services available. Here’s how to do it:

  • Select the list block and provide a title for the service list.
  • Add items to the list, such as “Apartment”, “Office”, etc.

This way, users can select the type of service they want, and you can capture their preferences within Pabbly Chatflow.

4. Collecting User Information Through Pabbly Chatflow

After users select a service, you need to collect their information, such as their name and appointment details. You can do this by adding an “Ask Question” block in the flow. For example, prompt the user to enter their name and preferred date and time for the service.

Here’s how to set this up:

  • Use the “Ask Question” block to request the user’s name.
  • Follow up with a date and time selection block to provide available slots.

This ensures that you gather all necessary information for booking the service through Pabbly Chatflow.

5. Finalizing Your Chatbot Flow in Pabbly Chatflow

After collecting user information, you can finalize the flow by sending a confirmation message. This message will thank the user and confirm their appointment details. Use a text block to create a personalized message that includes the user’s name.

Additionally, if users have questions, you can assign an AI assistant to the “Ask Questions” button. This assistant can respond to user queries based on the knowledge base you provide. Follow these steps:

  • Select the AI assistant node and connect it to the “Ask Questions” button.
  • Set up a welcome message for the AI assistant to greet users.

With this, your WhatsApp chatbot will be fully functional, automating conversations and responding to user inquiries effectively through Pabbly Chatflow.

Conclusion

In this tutorial, you learned how to create a WhatsApp chatbot using Pabbly Chatflow. By following the steps outlined, you can automate customer interactions and provide seamless service booking. Start using Pabbly Chatflow to enhance your customer engagement today!