Watch Step By Step Video Tutorial Below





1. Introduction to Pabbly Connect for Shopify and WhatsApp Integration

In this section, we will introduce how Pabbly Connect enables the integration between Shopify and WhatsApp. This integration allows you to send instant notifications to customers after they place an order, enhancing customer experience.

Pabbly Connect acts as the central hub for this integration, effortlessly linking different applications. By utilizing Pabbly Connect, you can automate the process of sending WhatsApp messages to your customers after they make a purchase on your Shopify store.

2. Setting Up Pabbly Connect for Shopify

To begin the integration, log in to your Pabbly Connect account and navigate to the workflow builder. This is where you will create a new workflow to connect Shopify with WhatsApp. Start by clicking on the “Add Trigger” button.

  • Search for “Shopify” in the app list.
  • Select “Shopify V2” as the application.
  • Choose the event “New Order”.
  • Click on “Connect” to establish the connection.

Once you have selected the trigger, you will receive a webhook URL. This URL is crucial as it allows Shopify to send order data to Pabbly Connect.

3. Configuring Shopify Webhook Settings

Next, you need to configure your Shopify store to send data to the webhook URL provided by Pabbly Connect. Open your Shopify admin dashboard and navigate to “Settings”.

From there, go to “Notifications” and find the “Webhooks” section. Click on “Create Webhook” and fill in the details as follows:

  • Event: Select “Order Creation”.
  • Format: Leave it as “JSON”.
  • URL: Paste the webhook URL from Pabbly Connect.
  • API Version: Choose the latest version.

After filling in these details, click “Save” to create the webhook. This step ensures that Shopify can send order information directly to Pabbly Connect.

4. Capturing Order Details in Pabbly Connect

Now that the webhook is set up, it’s time to test the integration. Make a test purchase on your Shopify store. Once the order is placed, Pabbly Connect will capture the order details sent from Shopify.

Return to your Pabbly Connect workflow and you should see a message indicating that the webhook has received a response. This response contains all the details of the order, including customer name, order number, and purchased items. This is a crucial step as it verifies that your Shopify store is correctly linked with Pabbly Connect.

Once you have confirmed that the data is received successfully, you can proceed to set up the WhatsApp messaging feature. This is done by adding an action step in Pabbly Connect to send a WhatsApp message using WhatsApp Cloud API or Pabbly Chat Flow.

5. Sending WhatsApp Messages with Pabbly Chat Flow

To send a WhatsApp message, click on “Add Action” in your workflow and select Pabbly Chat Flow as the application. Choose the event “Send Text Message” and connect your account.

In the settings, you will need to provide the recipient’s WhatsApp number, which can be dynamically mapped from the order details captured earlier. You can also customize the message content to include customer name and order details.

  • Map the customer’s phone number from the previous step.
  • Craft a personalized message using dynamic fields.
  • Test the action to ensure the message is sent successfully.

After setting this up, you can perform a test to see if the WhatsApp message is sent successfully. If everything is configured correctly, your customers will receive instant notifications on WhatsApp whenever they place an order on your Shopify store, thanks to Pabbly Connect.

Conclusion

In this tutorial, we demonstrated how to link Shopify orders to WhatsApp using Pabbly Connect. By following these steps, you can automate customer notifications, enhancing their shopping experience.

Utilizing Pabbly Connect for this integration not only saves time but also improves customer engagement through instant communication. Start using it today to streamline your order notifications!