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How to Automatically Request Reviews After a Purchase

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate customer review requests, start by accessing Pabbly Connect. If you are a new user, open a new tab and search for pabbl.com/connect to reach the landing page.

Once there, sign up for a free trial by clicking on the “Sign Up for Free” button. After logging in, open the workflow builder, which is essential for creating your automation.

2. Setting Up Shopify Integration in Pabbly Connect

In this section, you will set up Shopify as the trigger application in Pabbly Connect. Click on the “Add Trigger” button and select Shopify as your application.

Choose the event as “New Order”.
Click on the “Connect” button to receive a webhook URL.

Copy this URL and head to your Shopify store. Navigate to Settings > Notifications, look for Webhooks, and click on “Add Webhook”. Select “Order Creation” as the event and paste the copied URL. Set the format to JSON and save your changes.

3. Delaying Message Sending with Pabbly Connect

Next, you need to add a delay before sending the WhatsApp message using Pabbly Connect. Click on “Add New Action Step” and search for “Delay”.

Select “Delay by Pabbly” and choose the event as “Add Time Delay”. Set it to delay for 10 days to ensure the order is delivered before the message is sent.

Select “Days” as the unit.
Input “10” as the value and click “Save and Send Test Request”.

This delay ensures that customers receive their review request after a reasonable period post-purchase.

4. Sending WhatsApp Message Using Pabbly Chatflow

After setting the delay, proceed to send a WhatsApp message through Pabbly Connect. Click on “Add New Action Step” and select Pabbly Chatflow as the application.

Choose the event as “Send Message” and connect to your Pabbly Chatflow account. You will need to enter your API token, which you can find in your Pabbly Chatflow account settings under API and Webhooks.

Map the customer’s WhatsApp number dynamically.
Compose your message, including the customer’s name and product purchased.

Make sure to format the message correctly, using stars to bold text where necessary. Finally, click “Save and Send Test Request” to check if the message is sent successfully.

5. Conclusion: Automate Your Review Requests with Pabbly Connect

In this tutorial, you learned how to automate customer review requests using Pabbly Connect with Shopify and WhatsApp. This integration allows you to send timely messages to customers, enhancing engagement and feedback.

By following the steps outlined, you can easily set up this automation and improve your customer interaction process. Start using Pabbly Connect today to streamline your workflows and enhance customer satisfaction.