Watch Step By Step Video Tutorial Below





1. Setting Up Pabbly Connect for WhatsApp Integration

To auto-reply to WhatsApp messages using AI, you first need to access Pabbly Connect. This platform serves as the central hub for integrating various applications like OpenAI and Pabbly Chat Flow.

Start by logging into your Pabbly Connect account. Once logged in, navigate to the dashboard where you can create a new workflow for your WhatsApp integration. This is the first step towards automating your responses.

2. Creating an AI Assistant with Pabbly Chat Guru

Next, you will create an AI assistant within Pabbly Chat Guru. Click on the option to add a new AI assistant. This assistant will be responsible for handling the auto-replies on WhatsApp.

  • Click on ‘Add AI Assistant’
  • Name your assistant (e.g., “Wholesale B2B Assistant”)
  • Select the type of instructions for the AI

After naming your assistant, select the instruction type as “AI Agent”. This will define how your assistant behaves and responds to customer inquiries on WhatsApp.

3. Configuring AI Settings in Pabbly Connect

Once your AI assistant is created, it’s time to configure its settings within Pabbly Connect. This includes setting the temperature for responses and choosing the AI provider.

Set the temperature to 0.5 for balanced responses. Then, select OpenAI as your AI provider and choose the model GPT-4o mini. You will also need to input your OpenAI API key, which you can generate from the OpenAI API keys page.

  • Generate a new API key on OpenAI
  • Copy and paste the API key into Pabbly Connect
  • Test the connection to ensure it’s working

This step is crucial for ensuring that your assistant can communicate with the OpenAI services effectively. Make sure to save your settings before proceeding.

4. Uploading Knowledge Base for Your AI Assistant

The next step involves uploading a knowledge base to your AI assistant through Pabbly Connect. This knowledge base is essential for providing accurate and relevant responses to customer queries.

Create a knowledge base document in PDF or .txt format that includes all relevant information about your business. After preparing the document, upload it through the Pabbly Connect interface.

  • Click on ‘Add New File’ to upload your knowledge base
  • Ensure the file size is less than 90 MB
  • Confirm that the file format is supported (.pdf or .txt)

Once uploaded, your AI assistant will use this knowledge base to generate responses, ensuring accurate and context-aware replies to customers on WhatsApp.

5. Finalizing Auto Reply Settings in Pabbly Connect

After uploading the knowledge base, you will finalize the auto-reply settings in Pabbly Connect. This includes setting up the AI auto-reply for your WhatsApp messages.

Navigate to the AI auto-reply settings in Pabbly Chat Flow. Activate the option to allow the AI assistant to reply to messages and select the contact list for the assistant to interact with.

  • Enable the AI to respond to chats
  • Select the contact list for interaction
  • Click ‘Save AI Auto Reply Rules’

Once these settings are saved, your AI assistant will be fully operational, providing automated responses to WhatsApp messages, enhancing customer interaction without manual effort.

Conclusion

In this tutorial, we explored how to auto-reply to WhatsApp messages using AI with Pabbly Connect. By integrating OpenAI and Pabbly Chat Flow, you can create a responsive assistant that enhances customer engagement effortlessly.