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How Diagnostic Labs Increase Test Bookings on WhatsApp

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To begin utilizing Pabbly Chatflow, first open your web browser and navigate to the Pabbly Chatflow website. If you’re new, you can sign up for a free account, which provides 100 free credits monthly, perfect for testing.

For existing users, click on the sign-in option. Once logged in, you will be directed to the Pabbly Chatflow dashboard, where you can access various features designed to automate WhatsApp messaging.

2. Setting Up WhatsApp Broadcasts Using Pabbly Chatflow

To set up a WhatsApp broadcast, navigate to the “Broadcast” feature on the left-hand side. This feature allows you to send bulk messages to your predefined contact list, making it ideal for announcements and promotions.

Click on the “Add Broadcast” button.
Select the broadcast type as “Broadcast Campaign”.
Name your broadcast (e.g., “Bulk Lab Test Invitation”).

Next, select the contact list to which you want to send the broadcast. You can create a new list by adding contacts manually or in bulk using a CSV file. This method is efficient for large numbers of contacts.

3. Adding Contacts to Pabbly Chatflow

To add contacts, click on the “Contacts” feature and then the “Add Contacts” button. You can add contacts one by one or upload a CSV file containing all your contacts. A CSV file is a simple format that includes patient names and phone numbers.

For optimal results, create your CSV file using Google Sheets or Excel. After downloading the CSV file, upload it in Pabbly Chatflow by clicking on the “Add New File” option. Remember, only CSV files are allowed, with a maximum size of 50 MB and up to 200,000 contacts.

4. Scheduling and Sending Your WhatsApp Broadcast

After preparing your contact list, you can schedule the broadcast. You have the option to send the message immediately or schedule it for a later date. For example, you might want to send the message on June 26th at 3:00 PM.

Select the date and time for the broadcast.
Click on the “Add Broadcast” button to finalize.
View the broadcast status to check delivery rates.

This process ensures that all your contacts receive timely updates about health checkup packages, thereby increasing your lab’s test bookings.

5. Creating Attractive Templates in Pabbly Chatflow

For effective communication, utilize the template feature in Pabbly Chatflow. Click on the “Templates” feature to create and design various message templates tailored for your business needs. Pre-approved templates ensure compliance with WhatsApp guidelines.

Once your template is ready, select it when setting up your broadcast. You can also test the template by sending a test message to your number to verify the setup. This step is crucial for ensuring that your audience receives the intended message.

Conclusion

Utilizing Pabbly Chatflow for WhatsApp broadcasts can significantly enhance your diagnostic lab’s ability to reach patients efficiently. By automating the messaging process, you can increase test bookings and streamline communication without manual effort.