Products
- Pabbly Plus
  Pabbly Plus provides access to all Pabbly applications at a single price. You will have access to Pabbly Connect, Pabbly Subscription Billing, Pabbly Chatflow, Pabbly Email Marketing, Pabbly Form Builder and Pabbly Hook.
  
  Pabbly Connect
  Integrate different applications and start automating your work.
  
  Pabbly Subscription Billing
  Start accepting one-time and recurring subscription payments.
  
  Pabbly Chatflow
  Automate WhatsApp conversations effortlessly.
  
  Pabbly Email Marketing
  Send email newsletters to your subscribers and customers.
  
  Pabbly Form Builder
  Create professional forms for your business with no code builder.
  
  Pabbly Hook
  Webhook event handling for scalable applications.
Sign In

Handle 100+ Customers Daily with This WhatsApp AI Assistant

Watch Step By Step Video Tutorial Below

1. Access Pabbly Chatflow for WhatsApp Integration

To start automating your customer interactions, you need to access Pabbly Chatflow. Open a new tab and enter the URL for Pabbly Chatflow.

Once you land on the homepage, you will see options for signing in or signing up. If you are a new user, click on ‘Sign up Free’ to create your account. Existing users can simply click ‘Sign In’. Pabbly Chatflow offers 100 free credits each month, allowing you to explore its features.

2. Create Your AI Assistant in Pabbly Chatflow

After logging into Pabbly Chatflow, navigate to the AI Assistant page from the sidebar. Here, you will select your instruction type. Choose ‘AI Agent’ to set up your WhatsApp assistant.

Select the temperature for AI responses, with 0 being focused and 1 being creative.
Choose the AI model from the dropdown, selecting GPT-5 Mini.
Enter your OpenAI API key to connect it with Pabbly Chatflow.

Once you have configured these settings, click the ‘Connect’ button to establish the connection. This setup allows your AI assistant to function effectively on WhatsApp.

3. Set Up Your Knowledge Base for the AI Assistant

To ensure your AI assistant provides accurate responses, you need to upload a knowledge base to Pabbly Chatflow. This can be done in TXT or PDF format, containing all essential details about your business.

Navigate to the knowledge source tab and upload your file. You can add product details, payment methods, and FAQs to help your assistant respond accurately. Once uploaded, your knowledge base will act as the brain of your AI assistant.

Ensure the knowledge base is comprehensive, covering all aspects of your business.
Modify the knowledge base as needed to keep the information up-to-date.

This step is crucial for ensuring that your AI assistant can handle customer queries effectively.

4. Customize Your AI Assistant Interface

Next, you can customize the visual appearance of your AI assistant within Pabbly Chatflow. Set the header display name and subheading that will appear on the assistant interface.

Additionally, you can modify the initial message that greets users when they interact with the assistant. Choose colors, themes, and even upload profile pictures to match your brand identity.

Once all settings are configured, activate the assistant by toggling the activation switch and click ‘Save AI Assistant’ to finalize your setup. This ensures your assistant is ready to engage with customers.

5. Enable Your AI Assistant for Customer Interactions

To enable your AI assistant for all contacts or specific lists, go to the settings and select ‘Inbox Settings’ in Pabbly Chatflow. Here, you can enable AI auto-replies.

Select the contact list for which you want to activate the assistant. You can also choose to enable the assistant for individual chats by selecting the chat and choosing the assistant from the dropdown menu.

After enabling, click ‘Save’ to apply the changes. Your AI assistant will now handle customer inquiries automatically, allowing you to focus on other aspects of your business.

Conclusion

In this tutorial, we explored how to automate customer interactions using Pabbly Chatflow for WhatsApp. By creating an AI assistant, setting up a knowledge base, and customizing its interface, you can streamline your customer service effectively.