Watch Step By Step Video Tutorial Below





1. Accessing Pabbly Connect for Automation

To start automating customer feedback responses, first access Pabbly Connect by visiting pabbly.com/connect. This platform allows seamless integration of various applications, enhancing your workflow.

If you are new to Pabbly Connect, click on “Sign Up for Free” to get started with 100 free tasks each month. Existing users can simply sign in to their accounts to access the dashboard.

2. Creating a New Workflow in Pabbly Connect

After logging in, navigate to the Pabbly Connect dashboard. Here, you can create a new workflow by selecting the “Create from Scratch” option. This step is crucial for setting up your automation.

Next, choose the “Create using Quick Builder” method. This allows you to input a simple prompt to define your workflow. For instance, you can write, “When a form is submitted on Tyform, generate a reply using OpenAI and send it as a mail via Gmail.” This sets the foundation for your automation.

  • Select the appropriate Tyform trigger.
  • Choose OpenAI as the action to generate email responses.
  • Map the necessary fields for email generation.

Once you have completed these steps, preview your workflow and click on “Approve and Create” to finalize the setup.

3. Setting Up Triggers and Actions in Pabbly Connect

The next step involves defining the trigger for your workflow. Click on “Connect with Tyform” to establish a connection. Pabbly Connect will request access to your Tyform account, ensuring data security throughout the process.

After granting access, select the feedback form you wish to use for automation. For example, choose the “Feedback Form” from the dropdown menu. Set the response format to “Simple” for organized data collection.

  • Submit a dummy feedback entry to test the connection.
  • Ensure all details are captured correctly in the response.
  • Confirm successful connection before proceeding.

Once the test submission is successful, you can move on to connecting OpenAI for generating responses based on the feedback received.

4. Integrating OpenAI with Pabbly Connect

To generate automated responses, create a new connection with OpenAI within Pabbly Connect. You will need an API key from your OpenAI account to facilitate this connection. Click on the provided hyperlink to access your API keys.

After creating a new secret key in OpenAI, copy it and paste it into the designated field in Pabbly Connect. Select the appropriate AI model, such as GPT-5, and define the prompt for generating feedback replies.

  • Map the customer’s name and feedback details from the previous step.
  • Ensure the content type is set to HTML for formatted responses.
  • Test the connection to confirm successful integration.

Once the OpenAI connection is established, you can proceed to send the generated email response to the customer via Gmail.

5. Sending Email Responses via Gmail in Pabbly Connect

To send the generated email reply, create a new connection with Gmail through Pabbly Connect. Sign in to your Google account and grant the necessary permissions for data access.

In the Gmail settings within Pabbly Connect, map the fields for sender name, recipient email, and email subject. For instance, use “Thank You for Your Feedback” as the subject and map the AI-generated content as the email body.

  • Leave optional fields like CC and BCC blank if not needed.
  • Select HTML for the content type to ensure proper formatting.
  • Click on “Save and Send Test Request” to finalize the email setup.

Once you receive a successful response, your automation is complete, and customers will receive personalized feedback replies automatically.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to automate customer feedback responses by integrating Now, Let, Select, and other applications. This efficient setup ensures timely replies and enhances customer satisfaction.