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Don't Lose Customers: Fix Failed Payments Now

Watch Step By Step Video Tutorial Below

1. Introduction to Fixing Failed Payments with Pabbly Connect

In this tutorial, we will explore how to use Pabbly Connect to address failed payments efficiently. Failed payments can lead to customer loss, and with Pabbly Connect, you can automate notifications to keep customers informed.

By integrating Razorpay with Pabbly Connect, you can ensure that when a payment fails, an automatic WhatsApp message is sent. This proactive approach helps retain customers and encourages them to complete their transactions.

2. Setting Up Razorpay Webhook with Pabbly Connect

The first step in our process is to set up a Razorpay Webhook that connects with Pabbly Connect. This Webhook will capture the payment failure event and relay that information to Pabbly Connect.

Log in to your Razorpay account.
Navigate to “Account & Settings” and find the “Webhook” section.
Create a new Webhook and paste the URL provided by Pabbly Connect.
Select “Payment Failed” as the event type.

After creating the Webhook, you will need to test it by simulating a failed payment in Razorpay. This will allow Pabbly Connect to capture the failure event and process it accordingly.

3. Testing the Razorpay Integration with Pabbly Connect

Once the Webhook is set up, it’s time to test the integration. You will simulate a failed payment to ensure that Pabbly Connect receives the correct data.

To test, follow these steps:

Go to the Razorpay payment page and initiate a payment.
Choose a payment method and set the status to “Failed”.
Complete the process and check Pabbly Connect for the captured response.

After completing these steps, you should see the payment failure data in Pabbly Connect, confirming that the integration is successful.

4. Sending WhatsApp Notifications Using Pabbly Chat Flow

With the payment failure data captured, the next step is to send a WhatsApp notification to the customer using Pabbly Chat Flow. This keeps customers informed about their payment status.

To set this up, follow these instructions:

In Pabbly Connect, create a new action step and select Pabbly Chat Flow.
Provide the API Token from your Pabbly Chat Flow settings.
Map the customer’s phone number from the Razorpay response.
Craft your message, including relevant payment details.

Once this setup is complete, every time a payment fails, the customer will receive an immediate WhatsApp notification, allowing them to retry their payment.

5. Finalizing the Integration with Pabbly Connect

After configuring the WhatsApp notifications, it’s essential to finalize the integration settings in Pabbly Connect. This ensures that all components work seamlessly together.

To finalize, check the following:

Ensure all mappings are correct between Razorpay and Pabbly Chat Flow.
Test the entire flow from payment initiation to WhatsApp notification.
Save and activate your workflow in Pabbly Connect.

With everything set, your integration is now live. Customers will receive notifications for failed payments, helping you retain them and reduce lost sales.

Conclusion

Using Pabbly Connect to automate notifications for failed payments via Razorpay is an effective strategy to retain customers. This integration not only informs customers promptly but also encourages them to complete their transactions, minimizing revenue loss.