Watch Step By Step Video Tutorial Below





1. Setting Up Pabbly Connect for Google Forms

To begin automating personalized replies using Pabbly Connect, first, access the platform by signing in. Once logged in, navigate to the dashboard and select “Access Now” under Pabbly Connect.

Next, click on “Create Workflow” to initiate your project. This is where you will set up the connection between Google Forms and Gmail. The trigger application will be Google Forms, which will start the workflow whenever a customer submits a review.

2. Configuring the Google Forms Trigger in Pabbly Connect

In this step, you will configure Google Forms as your trigger application in Pabbly Connect. Click on the trigger option and select Google Forms. Choose the trigger event as “New Response Received” and click on connect.

To connect your Google Forms, you will need the Vivibook URL. Go to your Google Forms, access the feedback form you created, and click on “Responses” followed by “View in Sheets”. This will open the associated Google Sheet where responses are recorded.

  • Access your Google Sheet linked to the Google Form.
  • Submit a test response to ensure data is recorded.
  • Confirm that the data appears correctly in the Google Sheet.

After confirming the data appears as expected, you can proceed to set up the connection between your Google Sheet and Pabbly Connect.

3. Linking Google Sheets with Pabbly Connect

In this section, you will link your Google Sheets with Pabbly Connect. Navigate to the Google Sheet and click on “Extensions”. Then go to “Add-ons” and select “Get Add-ons” to search for Pabbly Connect Web.

If you haven’t installed it yet, follow the installation process. Once installed, refresh your Google Sheet to see Pabbly Connect Web appear in the extensions menu. Click on it and select “Initial Setup”. Here, you will need to enter the webhook URL and the trigger column.

  • Copy the webhook URL from your Pabbly Connect workflow.
  • Enter the trigger column, which is usually the final data column where new entries are recorded.
  • Test the connection to ensure data flows correctly from Google Sheets to Pabbly Connect.

Once the setup is successful, you will be able to capture new form submissions automatically into your Pabbly Connect workflow.

4. Generating Personalized Replies Using OpenAI

Now that your Google Sheets are linked with Pabbly Connect, the next step is to generate personalized replies using OpenAI. Search for OpenAI in the action application section of Pabbly Connect and select it. Click on connect to establish the connection.

You will need to create an API key on the OpenAI platform. Follow the instructions to generate a new secret key and copy it. Paste this key into the Pabbly Connect interface to complete the connection.

  • Select the AI model, preferably GPT-4.
  • Create a prompt that maps the customer review details from Google Forms.
  • Use the details such as customer name, rating, and review for crafting a personalized response.

Once the prompt is set up correctly, you can send a test request to see the generated reply. This step ensures that the integration between OpenAI and Pabbly Connect is functioning as intended.

5. Sending Emails Through Gmail with Pabbly Connect

In the final step, you will send the generated response via Gmail. Add a new action step in your Pabbly Connect workflow and select Gmail as the action application. Choose the event as “Send Email” and click connect.

In the Gmail settings, enter the sender name and email address. For the recipient email, map the customer email address collected from Google Forms. Fill in the subject line and email content using the generated response from OpenAI.

  • Ensure the email content type is set to plain text.
  • Double-check the recipient’s email for accuracy.
  • Send a test email to confirm that everything is working correctly.

Upon successful testing, your automation is complete! Now, every time a customer submits a review through Google Forms, they will receive a personalized email reply generated through Pabbly Connect.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to automate personalized email replies based on customer reviews using Google Forms and Gmail. This integration streamlines communication and enhances customer satisfaction.