Watch Step By Step Video Tutorial Below





1. Accessing Pabbly Connect for Integration

To begin, you need to access Pabbly Connect. Navigate to pably.com and log in to your account. If you’re a new user, you can sign up for a free trial.

Once logged in, click on the “Pabbly Connect” option on the dashboard. This tool will allow you to automate your workflows by integrating various applications like Google Forms, OpenAI, and Gmail seamlessly.

2. Creating a Workflow in Pabbly Connect

In this step, you will create a new workflow in Pabbly Connect. Click on “Create Workflow” and name it appropriately, such as “Customer Query AI Response”. After naming, select a folder where you want to save this workflow.

  • Click on “Create from Scratch”.
  • Choose Google Forms as the trigger application.
  • Set the trigger event to “New Response Received”.

After selecting the trigger, you will need to connect your Google Forms account to Pabbly Connect. Follow the prompts to authenticate your Google account.

3. Setting Up Google Forms for Integration

Now it’s time to set up your Google Form. Ensure that your form collects essential information such as name, email, phone number, and the customer query. Go to your form settings and verify that the last field is marked as required.

Next, you can test the form by submitting a response. This will help you confirm that the data is correctly captured in your Google Sheets linked to the form.

  • Create a new form with fields for name, email, phone, and query.
  • Submit a test response to check data flow.
  • Ensure the Google Sheet is capturing responses correctly.

With the form set up, you can now proceed to configure Pabbly Connect to handle the responses automatically.

4. Connecting OpenAI to Generate Responses

In this step, you will add OpenAI as the action application in your Pabbly Connect workflow. Select OpenAI and choose the event “ChatGPT” to generate a response based on the customer query.

Next, you will need to set up the connection by entering your OpenAI API key. This key can be generated from your OpenAI account. Once you have the key, paste it into Pabbly Connect and proceed to map the fields from your Google Form to the OpenAI prompt.

  • Enter your OpenAI API key into Pabbly Connect.
  • Map the customer query and other relevant fields.
  • Test the connection to ensure it works properly.

After setting up, you should receive a personalized response from OpenAI, which will be sent to the next step in the workflow.

5. Sending Email Responses via Gmail

Finally, you will configure Gmail to send the generated response to the customer. In Pabbly Connect, add Gmail as the action application and select “Send Email” as the event.

Authenticate your Gmail account and fill in the required fields such as sender name, recipient email, email subject, and body. Use the response generated from OpenAI in the email body to personalize the message.

  • Set the sender name and email address.
  • Map the OpenAI response to the email body.
  • Test the email sending functionality.

Once everything is configured, you can test the entire workflow. When a new form submission occurs, OpenAI will generate a response that will be sent to the customer via Gmail, completing the integration process using Pabbly Connect.

Conclusion

This tutorial has shown how to integrate Google Forms with OpenAI and Gmail using Pabbly Connect. By following these steps, you can automate customer responses effectively, enhancing your business efficiency.