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Collect Customer Reviews Automatically on WhatsApp

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Integration

To start automating WhatsApp messages, you need to access Pabbly Connect. Open your browser and type in Pabbly.com. Once on the landing page, navigate to the Pabbly Connect section to begin the integration process.

After signing in, you will be directed to the dashboard of Pabbly Connect. Here, you can manage all your integrations and workflows. Ensure that you have a WhatsApp Business account set up to proceed with the integration.

2. Setting Up WhatsApp Templates in Pabbly Connect

Creating WhatsApp templates is essential for sending bulk messages through Pabbly Connect. Navigate to the Templates section and click on “Add Template” to create your message format.

Choose a category for your template.
Enter a name for your template.
Add variables like customer names for personalization.

Once your template is ready, save it. This template will be used for sending automated messages to your customers via WhatsApp.

3. Uploading Contacts to Pabbly Connect

Next, you need to upload your customer contacts into Pabbly Connect. Go to the Contacts section and click on “Add Contact”. You can either add them individually or in bulk.

If you have your contacts in a Google Sheet, download it as a CSV file. Once downloaded, go back to Pabbly Connect, click on “Add New File”, and upload your CSV file.

Ensure your CSV file contains columns for names and phone numbers.
Map the fields correctly to match your template variables.

By following these steps, all your customer contacts will be successfully uploaded to Pabbly Connect.

4. Broadcasting Messages via Pabbly Connect

Now that you have your contacts and templates ready, it’s time to broadcast your messages. In Pabbly Connect, navigate to the Broadcast section and click on “Add Broadcast”.

Enter a name for your broadcast and select the contacts you want to include. Choose the template you created earlier, ensuring that the dynamic fields are correctly set up to personalize the messages for each recipient.

Test your broadcast by sending it to your own number first.
Schedule the broadcast for a future date or send it immediately.

With these steps, you can effectively send bulk WhatsApp messages to your customers using Pabbly Connect.

5. Tracking Broadcast Status in Pabbly Connect

After sending your broadcast, it’s crucial to monitor its status. Go to the Broadcast Status section in Pabbly Connect to check how many messages were delivered, read, or failed.

You can also export this data for further analysis or to share with your team. This feature allows you to refine your messaging strategy based on customer interactions.

Tracking the effectiveness of your broadcasts helps improve future campaigns, ensuring that you maintain a high level of customer engagement through WhatsApp.

Conclusion

In conclusion, using Pabbly Connect to integrate WhatsApp allows businesses to automate messaging efficiently. By following this tutorial, you can easily send out bulk messages and gather customer feedback seamlessly.