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Build an AI-Powered Hotel Booking Assistant for WhatsApp

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Your Chatbot

To build a hotel booking and inquiry chatbot for WhatsApp, the first step is to set up Pabbly Connect. This platform allows you to seamlessly integrate various applications, including Pabbly Chatbot and Google Sheets.

Begin by accessing your Pabbly Connect dashboard. From there, you can create a new workflow that will manage the interactions between your chatbot and other applications. Make sure you have your Pabbly account ready for this process.

2. Creating the Chatbot Flow in Pabbly Chatbot

After setting up Pabbly Connect, the next step is to create your chatbot flow in Pabbly Chatbot. This involves naming your flow and selecting the appropriate triggers.

In the flow builder, you will add a trigger event. Here’s how to do it:

Select the trigger type as “Keyword”.
Add keywords like “hello” and “hi” to initiate the chatbot.
Set up a welcome message that introduces your hotel.

This setup allows your chatbot to respond automatically whenever a customer sends one of the specified keywords, enhancing customer interaction.

3. Integrating Google Sheets Using Pabbly Connect

Once your chatbot flow is created, you need to integrate it with Google Sheets to store customer inquiries. Here, Pabbly Connect plays a crucial role in facilitating this integration.

To do this, add an API request node in your flow. Here are the steps:

Choose “POST” as the request method.
Insert the webhook URL generated by Pabbly Connect.
Map the fields from your chatbot to the corresponding columns in Google Sheets.

By doing this, every time a customer interacts with your chatbot, their details will be automatically saved in Google Sheets, ensuring you have all the necessary information at your fingertips.

4. Configuring Chatbot Questions for Customer Interaction

After setting up the integration, it’s time to configure the questions your chatbot will ask customers. This is essential for gathering necessary details for bookings. Use Pabbly Connect to manage the flow of these questions effectively.

In your chatbot flow, add nodes for each question you want to ask. For example, you can ask for:

Full name
Check-in date
Check-out date
Number of guests

This structured approach allows you to collect all necessary information from the customer before confirming their booking, making the process efficient and user-friendly.

5. Finalizing the Chatbot Flow and Testing

Once all questions are configured, you need to finalize your chatbot flow. This is where Pabbly Connect ensures that everything is connected and functioning correctly.

Make sure to activate your flow by toggling the activation switch. After that, save your settings. It’s crucial to test your chatbot to ensure it responds correctly to user inputs. Here’s what to do:

Send a test message to your WhatsApp number.
Verify that the chatbot responds appropriately.
Check if the data is being recorded in Google Sheets.

Testing ensures that your chatbot is ready for real customer interactions, providing a seamless experience for hotel bookings and inquiries.

Conclusion

In this tutorial, we explored how to build a hotel booking and inquiry chatbot for WhatsApp using Pabbly Connect. This integration allows for efficient customer interactions and data management through Google Sheets, enhancing your hotel’s service quality.