Products
- Pabbly Plus
  Pabbly Plus provides access to all Pabbly applications at a single price. You will have access to Pabbly Connect, Pabbly Subscription Billing, Pabbly Chatflow, Pabbly Email Marketing, Pabbly Form Builder and Pabbly Hook.
  
  Pabbly Connect
  Integrate different applications and start automating your work.
  
  Pabbly Subscription Billing
  Start accepting one-time and recurring subscription payments.
  
  Pabbly Chatflow
  Automate WhatsApp conversations effortlessly.
  
  Pabbly Email Marketing
  Send email newsletters to your subscribers and customers.
  
  Pabbly Form Builder
  Create professional forms for your business with no code builder.
  
  Pabbly Hook
  Webhook event handling for scalable applications.
Sign In

Build a WhatsApp Chatbot for Service-Based Businesses

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Integration

To start creating your WhatsApp chatbot, you need to access Pabbly Chatflow. Simply type the URL of Pabbly Chatflow in your browser and navigate to the homepage. Here, you will see options to either sign in or sign up for a free account.

If you are a new user, click on the “Sign Up Free” button. This allows you to create an account and receive 100 free credits each month to experiment with Pabbly Chatflow. Existing users can click on “Sign In” to access their account.

2. Creating a Flow in Pabbly Chatflow

Once you are logged into Pabbly Chatflow, navigate to the “Flows” section in the sidebar. Here, you can create a new flow for your WhatsApp chatbot. Give this flow a relevant name, such as “Build a WhatsApp Chatbot for Service-Based Business”.

Click on the “Flows” option in the sidebar.
Create a new flow and name it appropriately.
Define a trigger for your chatbot, such as a keyword.

For the trigger, select “Keyword Regex Match” and enter the keyword that will initiate the chatbot. For example, you can use “hello” as the keyword to start the conversation with your users.

3. Designing Your WhatsApp Chatbot with Pabbly Chatflow

Now that you have set up the trigger, it’s time to design your chatbot using Pabbly Chatflow. Drag and drop message blocks to create a welcome message for users who initiate the chat. You can also create buttons for user actions, such as “Book a Service” and “Get Pricing”.

Drag a message block to send a welcome message.
Add buttons for user options like booking services.
Connect buttons to subsequent actions in the flow.

When users click on these buttons, they will be prompted to provide their full name and location, which you can capture using custom fields in Pabbly Chatflow.

4. Capturing User Input in Pabbly Chatflow

After users select the “Book a Service” button, you can ask them for their full name and location. Use the “Ask Question” action in Pabbly Chatflow to prompt users for this information. This data will be stored in custom fields for future reference.

Make sure to create custom fields for storing user data, such as their name and service type. You can do this by navigating to the settings and selecting “Contact Custom Fields”. Here, you can add new fields as needed.

5. Finalizing and Testing Your WhatsApp Chatbot

After setting up questions and capturing user input, finalize your chatbot flow in Pabbly Chatflow. Add a confirmation message to thank users for their booking and provide them with pricing details when they select the “Get Pricing” button.

Once everything is set up, click on the “Save” button to save your flow. You can now test your WhatsApp chatbot by sending a message to your business number to see how it responds.

Conclusion

Using Pabbly Chatflow, you can effortlessly create a WhatsApp chatbot for your service-based business. This automation allows you to streamline customer interactions and provide instant responses, enhancing your customer service experience.