Products
- Pabbly Plus
  Pabbly Plus provides access to all Pabbly applications at a single price. You will have access to Pabbly Connect, Pabbly Subscription Billing, Pabbly Chatflow, Pabbly Email Marketing, Pabbly Form Builder and Pabbly Hook.
  
  Pabbly Connect
  Integrate different applications and start automating your work.
  
  Pabbly Subscription Billing
  Start accepting one-time and recurring subscription payments.
  
  Pabbly Chatflow
  Automate WhatsApp conversations effortlessly.
  
  Pabbly Email Marketing
  Send email newsletters to your subscribers and customers.
  
  Pabbly Form Builder
  Create professional forms for your business with no code builder.
  
  Pabbly Hook
  Webhook event handling for scalable applications.
Sign In

Build a Customer Support App Without Coding | Pabbly Studio

Watch Step By Step Video Tutorial Below

1. Creating Your Support Application with Okay

Okay is the foundation for creating your support application. Start by clicking on the “create app” button to initiate the setup. You will be prompted to name your application, which is crucial for identification.

In this case, let’s name it “Supportly”. This name will be visible to users every time they interact with the app. Once you have entered the name, click on “create” to begin the building process.

2. Defining Your App Requirements

Now that you have created your app, it’s time to define its requirements. Use the chat panel to describe the functionalities you want in your support application.

Describe the app’s purpose and target audience.
Specify the dual sides of the app: customer and admin.
Outline features such as ticket creation, status updates, and admin dashboard requirements.

Make sure to keep the language simple and conversational. This is where you will outline all your ideas clearly.

3. Integrating Gmail for Ticket Management

Integrating Gmail is essential for automating ticket creation. Notify Okay that you want to incorporate Gmail into your support app. This allows your team to manage tickets directly from incoming emails.

Once you have indicated the need for Gmail integration, proceed by clicking on the relevant options. This will enable automatic ticket creation whenever an email is received.

4. Previewing Your Support Application

After defining the requirements and integrating Gmail, you will be able to preview your application. This is an important step to ensure everything is in order before deployment.

You will see a summary of the app’s features and how it will look to users. Make sure to check both the customer and admin interfaces to confirm they meet your expectations.

5. Testing Your Application’s Functionality

Testing is a critical step in ensuring your application works as intended. Begin by creating a test ticket through the customer interface.

Enter a customer name and email.
Fill in the subject and problem description.
Select a category and priority for the ticket.

After submitting the ticket, check the admin dashboard to ensure that the ticket appears correctly. This will confirm that your integration is functioning properly.

Conclusion

In this tutorial, we explored how to integrate Okay with Now to create an efficient support ticket management system. By following these steps, you can streamline your customer support processes effectively.