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Build a 24/7 WhatsApp Chatbot for Hospitals

Watch Step By Step Video Tutorial Below

1. Creating a WhatsApp Chatbot with Let and Pabi

The integration of Let and Pabi allows you to create a WhatsApp chatbot for hospitals. This chatbot can help patients book appointments and contact hospitals directly through WhatsApp. To start, you need to initiate the chatbot by sending a message like ‘hello’.

Once the chatbot is activated, it responds with a welcome message along with two buttons: ‘Book Appointment’ and ‘Contact Hospital’. This setup makes it easy for users to navigate and access the services they need.

2. Setting Up the Pabi Flow

To configure the flow in Pabi, you must visit the Pabi Chat Flow page at the designated URL. Here, you can either sign up for a new account or log in if you are an existing user. Signing up gives you access to 100 free credits monthly, which is perfect for testing your chatbot.

Visit Pabi Chat Flow URL.
Sign up for a free account or log in.
Add your WhatsApp number to your account.

After logging in, you will see options to create triggers for your chatbot. A trigger can be a keyword or a user-initiated message. Here, you will set the trigger to a keyword like ‘hello’ to activate the chatbot.

3. Building the Chatbot Flow with Let and Pabi

Using Pabi, you can build the chatbot flow by dragging and dropping various message and action blocks. Start by sending a welcome message when the user initiates the chat. You can also include media, such as an image of the hospital.

Once the welcome message is set, create buttons for ‘Book Appointment’ and ‘Contact Hospital’. When users click ‘Book Appointment’, prompt them to select a department. You can create a list of departments by using a list node in Pabi.

Add a media node for the hospital image.
Create buttons for user interaction.
Use a list node to display departments.

After the user selects a department, you can ask for their full name and preferred appointment date and time. This information will help in scheduling their appointment efficiently.

4. Finalizing the Chatbot Setup

Once all nodes are set up in Pabi, ensure to save your flow. This step is crucial as it locks in all the configurations you’ve made. After saving, your WhatsApp chatbot will be fully functional, allowing users to book appointments and contact the hospital directly.

In this step, you can also customize confirmation messages that will include user-specific details like their full name. This personalization enhances user experience and builds trust.

After finalizing your setup, you can test the chatbot by sending a message to see if it responds correctly and guides users through booking an appointment or contacting the hospital.

5. Conclusion: Benefits of Integrating Let with Pabi

Integrating Let with Pabi using Make offers hospitals an efficient way to manage patient interactions. By implementing a WhatsApp chatbot, hospitals can streamline appointment bookings and provide instant contact information.

This integration not only enhances patient engagement but also reduces manual workload for hospital staff. Start using Pabi to create your own WhatsApp chatbot today and improve your hospital’s service delivery.