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Automatically Track Every WhatsApp Message Without Updating Anything Manually

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start integrating WhatsApp messages with Google Sheets, first access Pabbly Connect by navigating to pabbly.com/connect. This platform allows you to automate workflows effortlessly.

If you’re new, sign up for a free account to get 100 tasks each month. Once logged in, you can manage all your automation needs directly from the dashboard.

2. Setting Up Pabbly Chat Flow with Pabbly Connect

Next, you will set up Pabbly Chat Flow to capture WhatsApp messages. This integration is crucial for tracking customer inquiries efficiently.

Follow these steps to connect:

Log into your Pabbly Chat Flow account.
Go to Settings > API & Webhook.
Click on ‘Add Webhook’ and name it as desired.
Paste the Webhook URL from Pabbly Connect.

After completing these steps, select the event as “New Message Received” and click on “Add Webhook” to finalize the setup.

3. Capturing WhatsApp Messages in Pabbly Connect

Once your Pabbly Chat Flow is connected, any new WhatsApp message will be captured by Pabbly Connect. This allows you to track customer interactions in real-time.

To test this, send a WhatsApp message to your business number. You should see the message details, including the sender’s number and message content, reflected in Pabbly Connect.

Ensure that the initial response confirms the webhook URL has been verified. This indicates that your setup is functioning correctly, and messages will be logged automatically.

4. Adding Captured Data to Google Sheets

Now, let’s set up Pabbly Connect to send captured WhatsApp messages to Google Sheets. This step is essential for maintaining a record of customer inquiries.

Here’s how to add the data:

Choose the ‘Add New Row’ action in Google Sheets.
Connect your Google account and grant the necessary permissions.
Select the spreadsheet and sheet where you want to store the data.

Map the fields such as sender’s phone number and message content from the previous step, and click “Save” to complete the setup.

5. Automating the WhatsApp to Google Sheets Process

Your integration is now complete! With Pabbly Connect, every time a customer sends a WhatsApp message, it will automatically be recorded in your Google Sheets.

This automation eliminates the need for manual entry, allowing you to focus on responding to customers promptly. You can easily monitor all interactions and maintain a clear record.

Consider using this setup for your sales team to log customer inquiries effectively. This way, every message is tracked, ensuring no lead is missed.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to automate WhatsApp messages into Google Sheets. This integration streamlines your workflow, allowing for efficient tracking of customer interactions.