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Automatically Thank Customers for Form Submissions on WhatsApp

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate WhatsApp messages using Pabbly Connect, start by visiting the Pabbly website. Type ‘pabbly.com’ in your browser to access the landing page. Once there, sign in to your existing account or create a new one to get started with your automation.

After signing in, you will see the Pabbly applications page. Click on Pabbly Connect to access the dashboard. Here, you can view all your workflows and folders, allowing you to manage your integrations effectively.

2. Creating a New Workflow in Pabbly Connect

Now, let’s create a new workflow in Pabbly Connect. Click on the “Create from Scratch” option and name your workflow, for example, “Automatically Thank Customers for Form Submission on WhatsApp.” Assign it to a folder, such as “Forms Automation,” and click on “Create” to proceed.

Select Google Forms as your trigger application.
Choose “New Response Received” as the trigger event.
Click on “Connect” to establish a connection.

Once you have selected the trigger, Pabbly Connect will provide you with a webhook URL. This URL is crucial for connecting Google Forms to your Pabbly workflow, enabling seamless data transfer.

3. Connecting Google Forms to Pabbly Connect

To connect Google Forms with Pabbly Connect, open your Google Forms and select the form you want to use. Ensure that the required fields are set appropriately. Navigate to the “Responses” tab and click on “View in Sheets” to link your form to a Google Sheet.

In the Google Sheet, click on “Extensions” and select “Add-ons” to install the Pabbly Webhooks add-on if you haven’t done so already. After installation, refresh your sheet and go back to “Extensions” to set up the webhook by entering the URL provided by Pabbly Connect.

4. Sending WhatsApp Messages via Pabbly Connect

Next, we need to configure the action step in Pabbly Connect to send WhatsApp messages. Select “WhatsApp Cloud API” as your action application and choose “Send Text Message” as the action event. Click on “Connect” to link your WhatsApp account.

Enter your WhatsApp business account details, including the token and phone number ID.
Map the recipient’s mobile number from the form response.
Craft a personalized message using mapped fields.

After setting up the message, test the workflow to ensure that a WhatsApp message is sent whenever a new form submission occurs. This demonstrates how Pabbly Connect effectively automates communication with your leads.

5. Conclusion

In this tutorial, we explored how to automate WhatsApp messages using Pabbly Connect and Google Forms. By following the steps outlined, you can enhance your customer engagement effortlessly. Automating such processes saves time and ensures timely communication with your leads.

With Pabbly Connect, you can create various automations tailored to your business needs, streamlining your workflow for improved efficiency.