Watch Step By Step Video Tutorial Below





1. Access Pabbly Connect for Automation

To start automating WhatsApp messages after Razorpay payments, you need to access Pabbly Connect. Open your browser and go to pabbly.com/connect. This platform allows you to create workflows that connect different applications seamlessly.

If you are a new user, click on “Sign Up for Free” to explore the tool with 300 free tasks each month. Existing users can simply log in. Once logged in, navigate to the dashboard to begin creating your automation.

2. Create a Workflow in Pabbly Connect

After accessing Pabbly Connect, you need to create a new workflow. Click on “Create Workflow” and provide a description, such as “When payment is received on Razorpay, send a WhatsApp message via Pabbly Chatbot.” This will set the parameters for your automation.

  • Select “Payment Captured” as the trigger event from Razorpay.
  • Choose “Send Text Message” as the action event for Pabbly Chatbot.
  • Approve and create your workflow to move forward.

With this, you have successfully set up the initial framework of your automation in Pabbly Connect. The next step involves configuring the webhook to connect Razorpay with Pabbly Connect.

3. Set Up the Webhook in Razorpay

The next step is to set up a webhook in Razorpay that will trigger the workflow in Pabbly Connect. Copy the webhook URL provided in your Pabbly Connect workflow. Then, log into your Razorpay account and navigate to the “Developers” section, followed by selecting “Webhooks”.

Click on “Create Webhook” and paste the copied URL. For active events, select “Payment Captured”. This ensures that every time a payment is received, it will send the details to your Pabbly Connect workflow.

4. Test the Integration

Now that the webhook is set up, it’s time to test the integration. Go back to your Razorpay payment page and make a test payment using dummy details. Ensure that the payment method is set to net banking for this test.

Once the payment is successful, check your Pabbly Connect workflow. It should show that it is waiting for a webhook response. After making the test payment, you should see the details of the transaction reflected in the workflow.

  • Confirm that the payment details are received correctly in Pabbly Connect.
  • Ensure that the automation is triggered as expected.

This step verifies that your Razorpay account is correctly integrated with Pabbly Connect and ready to send WhatsApp messages.

5. Send WhatsApp Message via Pabbly Chatbot

After confirming the payment details are received, proceed to send a WhatsApp message. In the Pabbly Connect workflow, select Pabbly Chatbot as the action app and input the API token from your Pabbly Chatbot account.

Map the recipient’s WhatsApp number and customize the message to include personalized details like the customer’s name and order ID. This makes the message dynamic and relevant to each customer.

  • Replace dummy numbers with actual customer details for testing.
  • Click on “Save and Send Test Request” to send a test message.

Once the message is sent, you should receive a confirmation on your WhatsApp. This completes the automation setup, allowing you to automatically send WhatsApp messages after Razorpay payments using Pabbly Connect.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to automatically send WhatsApp messages after receiving payments through Razorpay. This integration streamlines communication and enhances customer experience by providing instant payment confirmations.