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Automatically Send Order Confirmation Messages on WhatsApp

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin the integration process, access Pabbly Connect by visiting pabbly.com/connect. Here, you will find options to sign in or sign up for a free trial.

If you are a new user, click on the “Sign Up Free” button. Existing users should select “Sign In”. This platform allows you to automate workflows efficiently, integrating various applications seamlessly.

2. Setting Up Shopify as the Trigger Application

Once logged into Pabbly Connect, navigate to the workflow page to set up your first integration. Select Shopify as your trigger application to start the automation when a new order is placed.

Click on “Add Trigger”.
Choose “New Order” as the app event.
Click the “Connect” button to generate a webhook URL.

Copy the webhook URL provided by Pabbly Connect and head over to your Shopify account to configure it.

3. Configuring the Webhook in Shopify

In your Shopify account, navigate to “Settings” and select “Notifications”. Here, you will add the webhook URL from Pabbly Connect.

Follow these steps to set up the webhook:

Select “Create Webhook”.
Choose “Order Creation” as the event.
Paste the copied webhook URL and save it.

Once saved, your Shopify store will send order details to Pabbly Connect whenever a new order is placed, enabling seamless data transfer.

4. Sending WhatsApp Messages Using Pabbly Chat Flow

With the order details captured in Pabbly Connect, the next step is to send a confirmation message via WhatsApp. For this, use Pabbly Chat Flow, which allows you to send WhatsApp messages easily.

Set up the action in Pabbly Connect by selecting Pabbly Chat Flow as the application. Choose “Send Text Message” as the event.

Connect your Pabbly Chat Flow account by entering the API token from your Pabbly Chat Flow dashboard. This token is essential for establishing a secure connection.

5. Finalizing the Integration and Testing

After establishing the connection, you will need to map the fields from the Shopify order response to the WhatsApp message fields in Pabbly Connect.

This includes mapping the recipient’s WhatsApp number, the user’s name, and the order details. Once mapped, click on “Save and Send Test Request” to ensure everything is working correctly.

Upon successful testing, check your WhatsApp to verify that the confirmation message has been sent. This automation enhances customer experience by providing immediate order confirmations.

Conclusion

This tutorial covered how to use Pabbly Connect to integrate Shopify and WhatsApp effectively. By following these steps, you can automate your order confirmation process, improving customer satisfaction and streamlining your business operations.