Products
- Pabbly Plus
  Pabbly Plus provides access to all Pabbly applications at a single price. You will have access to Pabbly Connect, Pabbly Subscription Billing, Pabbly Chatflow, Pabbly Email Marketing, Pabbly Form Builder and Pabbly Hook.
  
  Pabbly Connect
  Integrate different applications and start automating your work.
  
  Pabbly Subscription Billing
  Start accepting one-time and recurring subscription payments.
  
  Pabbly Chatflow
  Automate WhatsApp conversations effortlessly.
  
  Pabbly Email Marketing
  Send email newsletters to your subscribers and customers.
  
  Pabbly Form Builder
  Create professional forms for your business with no code builder.
  
  Pabbly Hook
  Webhook event handling for scalable applications.
Sign In

Automatically Ask Customers for Reviews on WhatsApp | Step-by-Step

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Review Requests

To start automating your customer review requests via WhatsApp, first, you need to access Pabbly Connect. Open your browser and navigate to chatflow.pabbly.com to create your account.

Once registered, log in to your Pabbly Chat Flow dashboard. Here, ensure that you have added your WhatsApp number to your account. This step is crucial as it enables Pabbly Connect to send messages directly to your customers.

2. Creating a Message Template in Pabbly Chat Flow

Next, you need to create a message template for your review requests. Navigate to the ‘Broadcast’ section in Pabbly Connect and select ‘Add Template’. This template will be used to send review requests to your customers.

Choose a descriptive name for your template.
Ensure your template is approved by Meta before sending.
Add a button that directs customers to your feedback form.

After creating your template, you can preview it to ensure it looks professional. This message will be sent to all your customers using Pabbly Connect.

3. Setting Up Your Contact List in Pabbly Connect

Before sending out your review requests, you need to establish a contact list in Pabbly Connect. Click on ‘Contacts’ in the left sidebar and then select ‘Add New Contact List’. This will allow you to manage your customer contacts effectively.

You have two options for adding contacts:

Manually add individual contacts.
Upload a CSV file containing multiple customer details.

Once your contact list is ready, you can easily select it when setting up your broadcast in Pabbly Connect. This ensures that your review requests reach all intended recipients.

4. Broadcasting Review Requests via Pabbly Connect

Now that you have your contact list and message template, it’s time to set up the broadcast. In Pabbly Connect, go to the broadcast page and select ‘Create Broadcast’. Choose the type of broadcast as ‘Campaign’.

Give your broadcast a name like ‘Customer Review Request’. Then, select the contact list you created earlier. You can also filter your audience if necessary, allowing you to exclude certain contacts from receiving the message.

5. Scheduling and Sending Your Broadcast

When ready to send, you have the option to either send your broadcast immediately or schedule it for later. If you choose to schedule, specify the date and time for the broadcast in Pabbly Connect.

Additionally, you can enable the automatic retry feature for failed contacts, ensuring that your messages are sent even if the first attempt fails. Once everything is set, click on ‘Create Broadcast’ to finalize your setup. Your review requests will be sent out as scheduled, streamlining your feedback process.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to automatically ask customers for reviews on WhatsApp. By following these steps, you can efficiently gather valuable feedback from your customers.