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Automate Sharing New Product & Service Updates With Customers on WhatsApp

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Automation

To start automating WhatsApp messages, access Pabbly Connect by navigating to chatflow.pabbly.com. This platform will enable you to create effective broadcast campaigns for your customers.

Once logged in, ensure your WhatsApp number is linked to your Pabbly Chat Flow account. This is essential for sending messages through the automation process. If you need assistance, refer to the video tutorial provided in the description.

2. Creating a WhatsApp Broadcast in Pabbly Chat Flow

After accessing Pabbly Connect, select “Broadcast” from the left sidebar menu. This will lead you to the WhatsApp broadcast page where you can set up your message campaign.

Choose the type of broadcast as “Broadcast Campaign”.
Provide a name for your broadcast, such as “New Product Launch”.
Select the audience for your broadcast from your existing contact lists or upload a CSV file.

After selecting your audience, you can refine your contact list to exclude any customers who should not receive the broadcast. This ensures that your message reaches the right audience without unnecessary clutter.

3. Designing Your WhatsApp Message Template

In this step, you will create a WhatsApp message template using Pabbly Connect. Navigate to the “Templates” section in the left sidebar to design your message.

Here, you can create a template that includes images and buttons like “Explore Product” and “Shop Now”. Ensure your template is approved by Meta before using it for broadcasts.

Create a message with a visual component, like an image, to attract attention.
Incorporate buttons for easy navigation to your products.

Once your template is ready, you can preview how it looks to ensure everything is in order before sending it out.

4. Scheduling and Sending Your WhatsApp Broadcast

With your message template finalized, it’s time to schedule the broadcast using Pabbly Connect. You can choose to send the message immediately or schedule it for a later date.

If scheduling, select the desired date and time for your broadcast. For example, you might choose September 22, 2026, at 6:00 PM. This flexibility allows you to plan your marketing efforts effectively.

Additionally, activate the automatic retry feature for failed messages. This ensures that if any of your messages fail to send, they will be automatically retried after a specified delay.

5. Monitoring Broadcast Statistics in Pabbly Connect

After your broadcast is sent, you can monitor its performance through Pabbly Connect. Click on the “View Statistics” button to access detailed reports on your broadcast.

This section will show you how many contacts received the message, how many were delivered, read, or failed. Such insights are crucial for evaluating the effectiveness of your campaigns.

With this information, you can adjust your future broadcasts to ensure better engagement and reach. Pabbly Connect makes it easy to track and optimize your marketing strategies.

Conclusion

In summary, using Pabbly Connect for WhatsApp broadcasts allows you to efficiently communicate with your customers about new products and offers. This automation saves time and enhances your marketing efforts.