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Auto-Send WhatsApp Payment Confirmations in 5 Minutes

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WhatsApp Payment Confirmations

To automate sending WhatsApp payment confirmations, start by accessing Pabbly Connect. This integration platform allows you to connect various applications seamlessly, including Razorpay and Pabbly Chatbot.

First, log into your Pabbly Connect account. If you don’t have one, create an account for free to get started. Once logged in, you’ll be ready to set up your automation workflow.

2. Integrating Razorpay with Pabbly Connect

The next step involves integrating Razorpay with Pabbly Connect. This is crucial for capturing payment details automatically. Start by navigating to your Razorpay account.

Go to “Account and Settings” in Razorpay.
Select the “Webhooks” section.
Click on “Add Webhook”.
Paste your Pabbly Connect webhook URL.
Choose the event “Payment Captured”.

After completing these steps, save the webhook. This effectively connects Razorpay to Pabbly Connect, allowing it to send payment data whenever a transaction occurs.

3. Testing the Razorpay Integration with Pabbly Connect

Now that Razorpay is integrated, you need to test if the connection works properly through Pabbly Connect. Initiate a test payment to see if the webhook captures the response.

Make sure your Razorpay account is in Test Mode. Proceed to complete a test transaction. Once the payment is successful, check your Pabbly Connect dashboard for the captured response.

Look for the “Waiting for webhook response” status.
Verify that the payment details appear in Pabbly Connect.

If everything is set up correctly, you should see the payment details captured successfully. This confirms that Razorpay is now effectively integrated with Pabbly Connect.

4. Sending WhatsApp Payment Confirmations Using Pabbly Chatbot

With Razorpay integrated, the next step is to send WhatsApp payment confirmations using Pabbly Chatbot. This tool will help you manage WhatsApp communications effectively.

In Pabbly Connect, add a new action step to send a message via Pabbly Chatbot. You’ll need to provide the API token from your Pabbly Chatbot account.

Navigate to the settings in Pabbly Chatbot.
Copy the API token from the API section.
Paste the token into the action step in Pabbly Connect.

Next, configure the message content using data from the payment response captured earlier. This ensures that the customer receives a personalized confirmation message via WhatsApp.

5. Finalizing the Automation and Testing

After setting up the WhatsApp message, finalize your automation in Pabbly Connect. Test the entire workflow to ensure everything works seamlessly.

Perform a final test by completing a payment through Razorpay again. Check if the WhatsApp confirmation is sent correctly to the customer. This step verifies that your integration is functioning as intended.

Once confirmed, you can switch from Test Mode to Live Account in Razorpay, and your automation will be ready to go. Customers will receive instant payment confirmations via WhatsApp, enhancing their experience.

Conclusion

This tutorial detailed how to use Pabbly Connect to automate sending WhatsApp payment confirmations through Razorpay and Pabbly Chatbot. By following the steps outlined, you can enhance customer communication effectively.