Watch Step By Step Video Tutorial Below





1. Accessing Pabbly Connect for Integration

To integrate WhatsApp with Shopify using Pabbly Connect, start by visiting the Pabbly Connect website. If you’re a new user, click on “Sign Up Free” to create an account and get 100 free tasks each month. Existing users can simply log in to their accounts.

Once logged in, navigate to the dashboard and select the option to access Pabbly Connect. Here, you will find the tools needed to create your automation workflow.

2. Creating a New Workflow in Pabbly Connect

After accessing Pabbly Connect, you will need to create a new workflow to connect Shopify and WhatsApp. Click on “Create from Scratch” or use the AI workflow builder for assistance. For this integration, you’ll prompt the AI with a request like “When a new order comes in from Shopify, send a WhatsApp message via Pabbly Chatflow.”

  • Select the trigger as “New Order” from Shopify.
  • Choose the action as “Send Text Message” from Pabbly Chatflow.

Once the AI generates the workflow, review it and click “Approve and Create”. You will receive a unique workflow link to access it later.

3. Setting Up the Trigger for Shopify Orders

In this step, you will set up the trigger for your workflow in Pabbly Connect. You will receive a webhook URL that connects Shopify to Pabbly Connect. Copy this URL to use in Shopify’s settings.

Log into your Shopify account, navigate to Settings, and select Notifications. Under Webhooks, create a new webhook for “Order Creation” with the format set to JSON. Paste the copied webhook URL and save the changes. This establishes a connection between Shopify and Pabbly Connect.

4. Testing the Integration to Ensure Functionality

To test the integration, you must place a test order in your Shopify store. Enter dummy customer details and complete the payment process. Once the order is placed, check your Pabbly Connect dashboard to verify that the webhook response has been received successfully.

After confirming the webhook response, you can proceed to set up the WhatsApp message. In the workflow, choose to add a new connection to Pabbly Chatflow, where you will need to input your API token from the Pabbly Chatflow dashboard.

  • Copy the API token from Pabbly Chatflow settings.
  • Paste it into the connection setup in Pabbly Connect.

After successfully connecting, you can map the customer’s phone number from the previous step to send personalized WhatsApp messages.

5. Sending Automated WhatsApp Messages

Now that you have set up the trigger and connection, it’s time to send automated WhatsApp messages using Pabbly Connect. In the message setup, craft your WhatsApp message, including the customer’s name and order details.

Ensure that you map the necessary fields such as the customer’s phone number and order ID. Once everything is set, click “Save and Send Request” to send the message. You should receive a confirmation response indicating that the message was sent successfully.

Check your WhatsApp to see the message received, confirming that the automation works seamlessly. This integration allows you to keep your customers informed about their orders instantly.

Conclusion

In this tutorial, we demonstrated how to integrate WhatsApp with Shopify using Pabbly Connect for automated order notifications. By following these steps, you can enhance customer communication and improve your business efficiency.