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Auto Reply to Customers on WhatsApp using AI Chatbot

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect to Create Your WhatsApp AI Chatbot

To start creating your WhatsApp AI chatbot, you first need to access Pabbly Connect. Open your browser and go to pabby.com/chartflow. This takes you to the Pabbly Chartflow homepage.

If you are a new user, click on “Sign Up Free” to create an account. Existing users can simply sign in. Make sure to check for any promotional codes that can provide discounts for your Pabbly subscription.

Upon signing in, you’ll see various Pabbly applications. Click on “Access Now” for Pabbly Chartflow, leading you to the dashboard. Here, you can manage your WhatsApp integration.

Click on the “Add” button to connect your WhatsApp number.
Choose between the two methods provided for integration.
Explore the sidebar for additional features of Pabbly Chartflow.

Make sure to familiarize yourself with these features to enhance your WhatsApp AI chatbot’s functionality.

3. Creating Your AI Assistant in Pabbly Connect

To create your WhatsApp AI assistant, select the “AI Assistant” feature in Pabbly Connect. Click on the “Add” button to start the process. Name your assistant and proceed to the flow window.

Here, you will choose the instruction type from a dropdown. Select “AI Agent” to get predefined instructions. Adjust the AI configuration, including the temperature setting to control response creativity.

Set the temperature to 0.4 for focused answers.
Select “Open AI” and choose the model “GPD 5.2” from the dropdown.
Add your Open AI API key for integration.

These settings will help ensure your AI assistant responds accurately to customer queries on WhatsApp.

4. Configuring Your AI Assistant Settings

In this section, you will configure various settings for your AI assistant in Pabbly Connect. Enable the header message option and enter your desired text, keeping in mind the 60-character limit.

Set up the stop keywords that will allow users to end the assistant’s responses. For example, adding “human” as a stop keyword will enable human intervention when needed.

Specify retry attempts for fallback responses (1 to 10).
Include a fallback message for API failures.
Upload a knowledge source document to enhance response accuracy.

These configurations will ensure your assistant operates smoothly and effectively handles customer inquiries.

5. Assigning Your Assistant to WhatsApp Chats

After creating your AI assistant in Pabbly Connect, the next step is to assign it to your WhatsApp chats. Navigate to the inbox settings in the Pabbly Chartflow dashboard.

Enable the auto-reply feature and select the contact list for which the assistant will be active. Click the save button to finalize the assignment.

You can also assign the assistant to individual chats by selecting specific contacts.
Ensure all settings are saved to activate the assistant.
Test the assistant by sending a message to see its responses.

This method will allow your WhatsApp AI assistant to respond to customer queries automatically, enhancing customer service efficiency.

Conclusion

By following this tutorial, you can effectively integrate a WhatsApp AI chatbot using Pabbly Connect. This integration automates customer queries, improving response time and customer satisfaction.