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Auto Analyse Customer Messages & Alert Your Team 🤯

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Automation

To start automating your business, you first need to access Pabbly Connect. Open your browser and navigate to Pabbly’s website. Here, you can create a free account to begin using the platform.

Once you have created your account, you will be directed to the dashboard. From here, you can easily create workflows that integrate various applications. Make sure to take advantage of the 100 free tasks provided to new users.

2. Creating a Workflow in Pabbly Connect

In this section, we will create a workflow using Pabbly Connect. Click on the “Create Workflow” button and select the option to build using the Quick Builder. This method allows for a streamlined setup.

Select WhatsApp Cloud API as your trigger application.
Choose “Message Notification” as the trigger event.
Set OpenAI as the action application.
Select “Send Text Message” for WhatsApp and “Send Channel Message” for Slack.

After setting up these parameters, you can approve the workflow structure generated by Pabbly Connect. This structure will facilitate the automation of responses based on customer inquiries.

3. Integrating Applications with Pabbly Connect

Now that the workflow structure is ready, it’s time to integrate the applications. Start with the WhatsApp Cloud API by clicking the “Connect” button. This will generate a webhook URL which you will need to copy.

Next, navigate to the developer console for WhatsApp. Create an application and paste the webhook URL in the callback URL section. Make sure to also copy the verify token from Pabbly Connect to complete the integration.

4. Sending Messages through Pabbly Connect

Once the applications are integrated, you can send messages from WhatsApp to OpenAI for analysis. This is where Pabbly Connect shines by allowing you to generate automated responses based on customer inquiries.

To do this, you need to map the incoming message data to the OpenAI prompt. This ensures that the responses are dynamic and based on real customer queries. After setting up the prompt, test the integration to ensure responses are generated correctly.

Send a message from WhatsApp.
Receive the analysis from OpenAI.
Map the response to send back to the customer and to your Slack team.

After successfully testing the integration, you can ensure that your customers receive timely responses while your team stays informed about inquiries.

5. Finalizing the Integration with Pabbly Connect

To finalize the integration, send the generated responses back to your customers via WhatsApp and notify your team through Slack. This step is crucial for maintaining communication across all platforms.

In Pabbly Connect, you will need to create connections for both WhatsApp and Slack. For WhatsApp, ensure you input the correct phone number ID and business account ID. For Slack, make sure to select the appropriate channel.

After mapping all necessary fields and testing the connections, your automation workflow is complete. Now, every time a customer messages you on WhatsApp, they will receive an immediate response, and your team will be updated in real time.

Conclusion

In this tutorial, we explored how to automate your business using Pabbly Connect to integrate WhatsApp, OpenAI, and Slack. This setup allows for efficient communication and timely responses to customer inquiries, enhancing overall productivity.