Watch Step By Step Video Tutorial Below





1. Accessing Pabbly Connect for Your Pharmacy

To create an AI WhatsApp agent for pharmacies, you first need to access Pabbly Connect. Start by visiting the Pabbly website and signing in to your account. If you’re a new user, you can sign up for free and receive 100 credits each month to explore the features.

Once logged in, navigate to the Pabbly Connect dashboard. Here, you can manage your integrations and create workflows. Ensure you have your WhatsApp number ready, as it will be needed for the setup process. This is crucial for connecting your pharmacy’s WhatsApp to Pabbly Connect.

2. Creating Your WhatsApp Chatbot with Pabbly Connect

After accessing Pabbly Connect, the next step is to create your WhatsApp chatbot. Click on the “Add AI Assistant” option in the Pabbly Chat Flow section. Name your assistant, for example, “Pharma Care,” and proceed to set up the AI instructions.

  • Select “AI agent” from the drop-down menu for instructions.
  • Set the creativity level to 0.7 for balanced responses.
  • Choose OpenAI as the AI to use, specifically the GPT-5 Mini model.

These settings will allow your AI WhatsApp agent to respond effectively to customer inquiries. Make sure to save your changes in Pabbly Connect before proceeding to the next step.

3. Configuring Your AI Assistant in Pabbly Connect

Once you have created your assistant, the next step is configuring it for optimal performance. In Pabbly Connect, you’ll need to set various parameters such as header messages, footer messages, and stop keywords. This ensures your AI agent understands when to stop responding to users.

  • Toggle on the header and footer messages for better communication.
  • Define stop keywords that will halt the conversation when triggered.
  • Set retry attempts to ensure the AI can try again if it fails to answer a query.

This configuration will help your AI WhatsApp agent to be more effective in handling customer queries, making it a valuable tool for pharmacies using Pabbly Connect.

4. Uploading Your Knowledge Base in Pabbly Connect

The next step involves uploading a knowledge base that contains all the necessary information about your pharmacy. In Pabbly Connect, you can upload files that your AI assistant will use to respond accurately to inquiries about products and services.

To do this, select the “Upload File” option and choose the relevant document from your device. Ensure that this document is well-structured and includes details such as business hours, contact details, and the products available. This information is crucial for the AI agent to provide accurate responses to customer inquiries.

After uploading the knowledge base, verify that it is correctly linked to your AI assistant. This will allow your AI WhatsApp agent to refer to this information when responding to customers, enhancing its effectiveness in managing inquiries and orders for your pharmacy.

5. Enabling Your AI Assistant for Customer Interactions

Finally, to activate your AI assistant, navigate to the inbox settings in Pabbly Connect. Here, you can assign the AI assistant to specific contacts or groups. This step is essential to ensure that your AI WhatsApp agent is operational and ready to handle customer inquiries.

Make sure to toggle on the AI auto-reply feature and select the relevant contacts or groups. This will automate responses and ensure customers receive timely assistance. Once everything is set, save your settings in Pabbly Connect to finalize the setup.

With your AI WhatsApp agent now enabled, you can start managing medicine orders and customer inquiries seamlessly, providing efficient support for your pharmacy.

Conclusion

In this tutorial, we explored how to create an AI WhatsApp agent for pharmacies using Pabbly Connect. By following these steps, you can automate medicine orders and inquiries, enhancing customer support and operational efficiency.