Learn how to automate wholesale order inquiries 24/7 using Pabbly Chatflow. Step-by-step guide to set up your AI assistant for seamless customer interaction. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Chatflow for Your Wholesale Business

To automate wholesale order inquiries, start by accessing Pabbly Chatflow. You can do this by navigating to the Pabbly Chatflow website. If you are new, sign up for a free account, which provides 100 free credits monthly to explore features. Existing users can sign in directly.

Once logged in, click on the ‘Access Now’ button for Pabbly Chatflow. You will be directed to the dashboard where you can begin creating your AI assistant. This assistant will handle inquiries 24/7 without any coding skills required.

2. Creating Your AI Assistant in Pabbly Chatflow

In this step, you will create your AI assistant using Pabbly Chatflow. Navigate to the AI Assistant section and click on the ‘Add a Assistant’ button. Name your assistant, for example, ‘AI Assistant Replies to Wholesale Inquiries’. This name reflects its purpose clearly.

  • Select the instruction type as ‘AI Agent’.
  • Set the temperature to 0.5 for balanced responses.
  • Choose OpenAI as the AI to use and select the model as GPT 5 mini.

After configuring these settings, ensure you have a paid OpenAI account to utilize the assistant effectively. Input your API key from your OpenAI account into Pabbly Chatflow to establish the connection.

3. Configuring Your Assistant’s Features

Next, configure the additional features of your AI assistant in Pabbly Chatflow. You can set header and footer messages that will appear in every response. This helps maintain a consistent branding experience for your customers.

  • Add stop keywords to allow users to halt the assistant if needed.
  • Configure retry attempts for unanswered queries.
  • Set a fallback message in case the API fails to respond.

Finally, create a knowledge source that includes all necessary information about your business, such as services, pricing, and product types. Upload this knowledge base as a PDF or text file to enhance the assistant’s ability to respond accurately.

4. Activating Your Assistant for Customer Inquiries

To ensure your AI assistant is active and ready to assist customers, toggle the activation button in Pabbly Chatflow. Save your settings to finalize the setup process. This will enable the assistant to respond to inquiries on your WhatsApp or website.

Test your assistant by asking various questions related to your wholesale business. For example, inquire if individual customers can purchase directly. The assistant should respond promptly, demonstrating its capability to handle inquiries effectively.

5. Finalizing Your Integration and Settings

After testing, finalize your integration settings in Pabbly Chatflow. Go to the inbox settings and enable AI auto-reply. This feature allows the assistant to respond to all contacts automatically. You can assign specific assistants to individual contacts as needed.

Once everything is set, your AI assistant will be fully operational, capable of managing wholesale inquiries 24/7. This setup not only saves time but also improves customer satisfaction by providing immediate responses.

Conclusion

In conclusion, using Pabbly Chatflow to automate wholesale inquiries transforms customer interaction. By following these steps, you can create an efficient AI assistant that operates around the clock, handling inquiries seamlessly and effectively.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.