How to Create a WhatsApp Chatbot in Pabbly Chatflow (Beginner Friendly)

Learn how to create a WhatsApp chatbot using Pabbly Chatflow in this step-by-step guide. Automate customer interactions effortlessly! Learn how to create intelligent chat workflows that provide instant customer support while qualifying leads 24/7 without human intervention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Chatbot Creation

To create a WhatsApp chatbot, the first step is to access Pabbly Chatflow. Open a new tab and type the URL: Pabbly.com/chatflow. This will direct you to the Pabbly Chatflow homepage.

Once you are on the homepage, you will see two options: ‘Sign In’ and ‘Sign Up Free’. If you are a new user, click on ‘Sign Up Free’ to create your account. This will give you access to 100 free credits every month to explore Pabbly Chatflow.

2. Creating Your WhatsApp Chatbot Flow in Pabbly Chatflow

After signing in, navigate to the ‘Access Now’ button under the Pabbly Chatflow app. This will take you to the dashboard where you can manage your WhatsApp numbers connected to Pabbly Chatflow.

To create a new chatbot, click on the ‘Flows’ option in the sidebar. Here’s how to set up your flow:

• Click on the ‘Add Flow’ button.
• Name your flow, e.g., ‘Create a WhatsApp Chatbot’.
• Select a trigger event, such as ‘Keyword or Regex Match’.

Once you have set the trigger, you can start building your chatbot flow in Pabbly Chatflow. This involves adding message and action blocks that will define how the chatbot responds to user inputs.

3. Designing the User Interaction in Pabbly Chatflow

In this section, you will design how the chatbot interacts with users. Drag and drop a text button to provide a welcome message. For example, you can write: ‘Hello and welcome! Thank you for contacting us. Please choose an option below to continue.’

Next, add a button labeled ‘Services’. For this button, you can select its type as either a quick reply or a link. After setting the button, you can create a list of services offered. To do this, drag and drop the list node and add items corresponding to your services.

• Create sections for your services.
• Add items like ‘Website Development’ and ‘Digital Marketing’.
• Assign contact custom fields for each service item.

This structured approach allows your Pabbly Chatflow chatbot to provide personalized responses based on user selections.

4. Finalizing Your WhatsApp Chatbot Setup in Pabbly Chatflow

After designing the user interaction, it’s time to finalize your WhatsApp chatbot setup. You can add questions to gather user information, such as full name, email, appointment date, and preferred time. Each question should be linked to a corresponding contact custom field.

To add a question, drag and drop the ‘Ask Question’ node and specify the question details. For instance, ask for the user’s full name and set the format as ‘Name’. Repeat this for email and appointment details.

Ensure to provide validation messages for incorrect inputs. Add a confirmation message at the end of the flow.

Finally, save your flow in Pabbly Chatflow to ensure all changes are stored. This completes the chatbot setup process.

5. Testing and Sharing Your WhatsApp Chatbot

Now that your WhatsApp chatbot is set up, it’s essential to test its functionality. Navigate to the ‘Inbox’ section in Pabbly Chatflow to view customer interactions. Ensure that automated replies are sent correctly when users send messages to your WhatsApp number.

To share your created flow, go back to the flow builder page, click on the three dots next to your flow, and select ‘Share Flow’. This generates a shareable link that you can distribute to your team or colleagues.

By using Pabbly Chatflow, you can automate your customer interactions effectively and enhance your business operations. Start leveraging this powerful tool today!

Conclusion

Creating a WhatsApp chatbot using Pabbly Chatflow is a straightforward process that allows you to automate customer interactions efficiently. By following the steps outlined, you can set up a functional chatbot that enhances user engagement and improves service delivery.