How to Create WhatsApp AI Agent for Grocery & Hyperlocal Delivery

Learn how to create a WhatsApp AI agent for grocery and hyperlocal delivery using Pabbly Chatflow. Step-by-step guide to setup and integration. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Integration

To create a WhatsApp AI agent for grocery and hyperlocal delivery, start by accessing Pabbly Chatflow. Open your browser and navigate to www.Pabbly.com/chatflow. Once there, sign in to your account. If you are a new user, click on the ‘Sign up for free’ option to receive 100 free credits each month, allowing you to explore the platform.

After logging in, you will see the Pabbly applications dashboard. Click on Pabbly Chatflow to access the main interface. Here, you can manage your WhatsApp number and start creating your AI agent. Make sure to connect your WhatsApp number by selecting the ‘Add WhatsApp Number’ option, which is crucial for facilitating communication through the AI agent.

2. Creating Your AI Agent in Pabbly Chatflow

Next, you will create your AI agent using Pabbly Chatflow. On the left sidebar, find the option labeled ‘AI Assistant’ and click on it. To begin, click on the button to create a new AI assistant. Name your assistant, for instance, ‘AI Agent for Grocery and Hyperlocal Delivery’ to keep it relevant.

• Select the instruction type as ‘AI Agent’.
• Set the AI configuration temperature to 0.7 for balanced creativity.
• Choose OpenAI as the AI to use, with the model set to GPT-4 mini.

Ensure you enter your OpenAI API key, which can be generated by following the provided hyperlink in the help section. Once your API key is entered, click on ‘Connect’ to finalize the setup. This integration with Pabbly Chatflow allows your AI agent to utilize advanced AI capabilities in responding to customer queries.

3. Configuring Your AI Assistant Settings

Once your AI agent is created, you need to configure its settings in Pabbly Chatflow. Scroll down to find the AI assistant settings. Here, you can set a header message and a footer message that will appear in conversations. You can also define a stop keyword, which users can send to halt interactions with the AI.

• Set a fallback message for instances when the AI cannot respond.
• Upload a knowledge base document in txt or PDF format to guide the AI’s responses.
• Toggle on the option to display the powered by Pabbly message.

These configurations are critical as they help shape how your AI agent interacts with users. The knowledge base is particularly important as it trains the AI to respond accurately based on the product information and delivery capabilities you provide.

4. Assigning AI Agent to WhatsApp Chats

After setting up your AI agent, the next step is to assign it to your WhatsApp chats through Pabbly Chatflow. Navigate to the ‘Inbox’ section on the left sidebar. Here, you can select specific chats or groups to which you want to assign your AI assistant. Make sure to toggle on the option to choose your AI assistant and save the changes.

If you want to apply the AI assistant to multiple contacts, go to the settings under ‘Inbox Settings’. Here, you can enable AI order replies and assign the assistant to a contact list. This allows for a streamlined approach where your AI can handle multiple customer inquiries simultaneously, enhancing efficiency in your grocery delivery operations.

5. Testing Your WhatsApp AI Agent

Finally, it’s time to test your WhatsApp AI agent. Send a message through WhatsApp to check if the AI agent responds correctly. For instance, ask about the availability of specific products. If configured correctly, the AI agent will ask for your delivery code and provide information about product availability based on your location.

By testing your AI agent, you can ensure it operates as intended. If it successfully provides responses and engages users, you have effectively utilized Pabbly Chatflow to create a functional AI agent for your grocery and hyperlocal delivery service.

Conclusion

In this tutorial, we explored how to create a WhatsApp AI agent for grocery and hyperlocal delivery using Pabbly Chatflow. By following the steps outlined, you can efficiently set up an AI agent that enhances customer interaction and streamlines your delivery process.