AI Product Information Assistant for Retail Stores

Learn how to create an AI Product Information Assistant for retail stores using Pabbly Chatflow. Follow this step-by-step tutorial for seamless integration. Create intelligent chat experiences that delight users while collecting valuable information and moving prospects through your sales process.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your AI Assistant

To create an AI Product Information Assistant for retail stores, you first need to access Pabbly Chatflow. Type the URL ‘Pabbly.com/chatflow’ into your browser to reach the landing page.

Once there, you will see options to sign in or sign up. New users should click on ‘Sign Up Free’ to create an account, while existing users can simply sign in. After signing up, you will receive 100 free credits each month to explore Pabbly Chatflow.

2. Creating Your AI Assistant in Pabbly Chatflow

After logging into Pabbly Chatflow, navigate to the dashboard. Here, you can see the WhatsApp numbers connected to your account. Click on ‘Add WhatsApp Number’ to integrate your business number.

• Choose ‘WhatsApp Connect’ for direct integration.
• Alternatively, select ‘Manual Token Connect’ if you prefer that method.

Next, click on ‘AI Assistant’ from the sidebar to start building your assistant. Hit the ‘Add AI Assistant’ button and give your assistant a name, such as ‘Retail Product Information AI’. This is how you initiate your AI assistant setup in Pabbly Chatflow.

3. Configuring Your AI Assistant Settings

Now that you have named your assistant, you will be taken to the configuration page. Here, you can select the instruction type for your AI assistant. Choose ‘AI Agent’ for a responsive setup.

In the AI configuration section, set the temperature to 0.5 for a balanced response. This setting controls the creativity of the AI. You will also need to enter your OpenAI API key. To obtain this, go to the OpenAI API key page and create a new secret key.

• Select your API key after creating it.
• Click the ‘Connect’ button to save the API key in Pabbly Chatflow.

After successfully connecting, you can configure additional settings such as header and footer messages, stop keywords, and retry attempts if the AI fails to respond. This setup ensures that your assistant is well-equipped to handle customer queries.

4. Uploading Your Knowledge Base to Pabbly Chatflow

A critical step in creating your AI assistant is uploading a knowledge base that contains product information. This can be done by choosing a file in TXT or PDF format. If you opt for PDF, ensure it does not exceed 10 pages if images are included.

To upload your knowledge base, click on the ‘Choose or Drag a File Here’ button and select your prepared document. Once uploaded, Pabbly Chatflow will process the file and make the information available for your AI assistant.

Ensure your document is correctly formatted. Check that the knowledge base contains accurate and relevant product information.

With your knowledge base uploaded, your AI assistant will now be able to respond to customer inquiries based on the information you provided.

5. Activating Your AI Assistant for Customer Engagement

After configuring your AI assistant, the final step is to activate it. Navigate to the settings and enable the AI auto-replies feature for your contacts. This will ensure that your customers receive instant responses to their queries.

Select the contact list or all contacts to which you want to apply the AI assistant. You can also enable the assistant for specific chats by going to the inbox section and selecting the desired chat.

Click on the ‘Choose AI Assistant’ option next to the contact number. Select your ‘Retail Product Information AI’ assistant and save your settings.

Once activated, your AI assistant will be ready to engage with customers, providing them with product information and support around the clock via Pabbly Chatflow.

Conclusion

Creating an AI Product Information Assistant using Pabbly Chatflow is a straightforward process that enhances customer engagement for retail stores. By following the steps outlined in this tutorial, you can effectively set up an AI assistant that provides instant responses to customer inquiries, improving overall service quality.