Automate Customer Feedback Collection for Gyms on WhatsApp Using Pabbly Chatflow

Learn how to automate customer feedback collection for gyms on WhatsApp using Pabbly Chatflow and Pabbly Chatflow. Follow this step-by-step tutorial. Master conversational marketing with practical techniques for creating chatbots that engage visitors at exactly the right moment in their journey.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Feedback Automation

To automate customer feedback collection for your gym using Pabbly Chatflow, you first need to access the platform. Navigate to the Pabbly website and sign in or create an account if you’re a new user. Once logged in, you will be directed to the Pabbly dashboard where various applications, including Pabbly Chatflow, are available.

After accessing Pabbly Chatflow, you can start creating a feedback collection flow. This process is straightforward and user-friendly, allowing gym owners to efficiently gather customer insights. Click on the ‘Access Now’ button under Pabbly Chatflow to enter the dashboard, where you can manage your WhatsApp numbers and set up your feedback collection chatbot.

2. Creating a Chatflow for Customer Feedback

In this section, we will create a chatflow specifically for collecting feedback from gym customers using Pabbly Chatflow. Start by clicking on the ‘Add Chat Flow’ button located at the top right corner of the dashboard. You will then be prompted to name your chat flow; a suitable name could be ‘Feedback Collection for Gym on WhatsApp’.

• Click on the ‘Add Chat Flow’ button.
• Name your chat flow appropriately.
• Select the trigger events for initiating the chat.

Once named, proceed to configure the triggers. You can set up keywords or specific events that will initiate the chatbot interaction. This allows customers to easily start providing feedback by simply messaging your gym via WhatsApp.

3. Sending Feedback Requests via WhatsApp

After setting up the chatflow in Pabbly Chatflow, the next step is to send feedback requests to your customers. This is done through the ‘Dialog’ option where you can create a template message. The message should express gratitude for the customer’s visit and request feedback on their experience.

For example, you could use a template like: ‘Hi [Customer Name], thank you for visiting our gym today! We would love to hear how your session went. Please rate your experience: Excellent, Good, or Needs Improvement.’ This message can be sent instantly to your customers, making the feedback process seamless.

4. Collecting and Processing Customer Feedback

Once your customers respond to the feedback request, Pabbly Chatflow will automatically collect and categorize their responses. Depending on the feedback option selected, the chatbot will send tailored follow-up messages thanking them for their input and encouraging further engagement.

For instance, if a customer selects ‘Good,’ the bot could respond with, ‘Thank you for your feedback! We will work to make your next visit even better.’ This personalized approach enhances customer satisfaction and encourages them to return.

• Automatically categorize responses based on customer feedback.
• Send personalized follow-up messages based on feedback.
• Encourage customers to provide additional feedback or suggestions.

By utilizing Pabbly Chatflow, gym owners can efficiently manage and analyze customer feedback, allowing for continuous improvement in service delivery.

5. Finalizing and Activating Your Chatbot

After configuring the chatflow and ensuring all feedback options are set, it’s crucial to finalize and activate your chatbot within Pabbly Chatflow. Ensure all settings are correctly adjusted and save your flow. Activation allows the chatbot to begin functioning in real-time, collecting feedback from your gym customers.

To activate, simply click on the ‘Save’ button and confirm that your flow is updated successfully. Once activated, your feedback collection process will run smoothly, engaging customers and gathering valuable insights automatically.

Remember, the success of your feedback collection lies in the effectiveness of your chatbot. Regularly review the collected data to improve your services and enhance customer satisfaction.

Conclusion

In conclusion, automating customer feedback collection for gyms on WhatsApp using Pabbly Chatflow is a streamlined process that enhances customer engagement and satisfaction. By following the steps outlined, gym owners can effectively gather insights and improve their services.