Automate Hotel Bookings via WhatsApp Chatbot with Pabbly Chatflow

Learn how to automate hotel bookings using Pabbly Chatflow and Pabbly Chatflow. Follow this detailed tutorial shows you how to build powerful chat automation that engages visitors and converts prospects—without any coding required.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To start automating hotel bookings via WhatsApp, you first need to access Pabbly Chatflow. Open your browser and navigate to Pabbly.com/chatflow. If you are a new user, sign up for a free account; otherwise, log in to your existing account.

Once logged in, you will be directed to the Pabbly Chatflow dashboard. Here, you can manage your WhatsApp number by clicking on the ‘Add WhatsApp Number’ option. Choose either WhatsApp Connect or Manual Token Connect based on your preference. This step is crucial for integrating WhatsApp with your hotel booking system.

2. Creating the Chatbot Flow in Pabbly Chatflow

After setting up your WhatsApp number, the next step is to create a chatbot flow in Pabbly Chatflow. Click on the ‘Flows’ option from the left sidebar and then select the ‘Add Flows’ button. Name your flow, for example, ‘Automate Hotel Bookings via WhatsApp Chatbot’.

Now, you need to set up the trigger for your chatbot. This involves defining specific keywords that will activate the chatbot. You can add keywords like ‘book room’, ‘reservations’, and ‘hotel booking’. After setting the keywords, drag the ‘Text’ button from the messages section into your flow to create a welcome message for users.

• Click on ‘Add Flows’ and name your flow.
• Define keywords such as ‘book room’ and ‘reservations’.
• Drag the ‘Text’ button to create a welcome message.

Once your welcome message is set, proceed to add options for users to book a room or view rooms. This will enhance user interaction and streamline the booking process.

3. Configuring Room Options and Prices

Next, you will configure the room options in Pabbly Chatflow. Drag a ‘List’ option into your flow to present users with different room types. Enter the header, body, and footer details. For example, you can list options like ‘Single Room – 2000 per night’, ‘Double Room – 3500 per night’, and ‘Suite – 5000 per night’.

After setting the room types, you need to link these options to custom fields. This allows the chatbot to capture the selected room type and price. Use the ‘Set Custom Field’ action to store these values in your flow. Make sure to create a custom field for each room type and its corresponding price, ensuring that the data is accurate and retrievable.

• Drag a ‘List’ option to display room types.
• Enter details for each room type and price.
• Link room options to custom fields for dynamic data capture.

This step is essential for ensuring that users can select their desired room and that the system can process their choices efficiently.

4. Collecting User Information for Bookings

Once users select their room, the next step is to collect essential information for booking. In Pabbly Chatflow, use the ‘Ask Question’ option to prompt users for their check-in date, check-out date, full name, and contact number. This information is vital for processing the bookings accurately.

For each question, ensure to set the appropriate custom fields to capture the responses. For instance, the check-in date can be stored in a custom field named ‘Check-in Date’. Repeat this process for check-out date, customer name, and contact number. This structured approach allows for seamless data collection.

Use ‘Ask Question’ to gather user details. Set custom fields for check-in, check-out, name, and contact. Ensure data is accurately captured for booking processing.

This data collection process is crucial for confirming bookings and ensuring that all necessary details are stored in your system.

5. Sending Confirmation and Storing Data

After collecting user information, the final step is to send a booking confirmation message and store the data in Google Sheets using Pabbly Connect. Create a confirmation message that includes the details of the booking, such as room type, check-in, and check-out dates, and the total cost.

To store the data, integrate Pabbly Connect by setting up an API request to your Google Sheets. Use the webhook URL generated by Pabbly Connect to post the collected data. Map the fields correctly to ensure that customer information is stored accurately in the spreadsheet.

Create a confirmation message with booking details. Set up an API request in Pabbly Connect for Google Sheets. Map fields accurately to store customer data.

This integration ensures that all bookings are confirmed, and customer details are stored efficiently for future reference.

Conclusion

In conclusion, automating hotel bookings via WhatsApp using Pabbly Chatflow and Pabbly Connect streamlines the booking process significantly. By following the steps outlined in this tutorial, you can enhance customer experience and manage bookings efficiently.

Utilizing Pabbly Chatflow for chatbot integration not only saves time but also ensures that all booking details are captured accurately. Start automating your hotel bookings today!