Boost Customer Engagement by Sending Order Confirmation WhatsApp Messages Using Pabbly Connect

Learn how to use Pabbly Connect to send order confirmation WhatsApp messages automatically when a new order is placed in WooCommerce. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WooCommerce Integration

To boost customer engagement by sending order confirmation WhatsApp messages, we will utilize Pabbly Connect as the central automation platform. Start by accessing the Pabbly Connect dashboard after signing up for an account. Once logged in, click on ‘Create Workflow’ and name your workflow, for example, ‘WooCommerce to WhatsApp’.

After creating the workflow, you will see two windows: the trigger and action windows. In the trigger window, select ‘WooCommerce’ as the application and choose the trigger event ‘New Order Created’. This setup allows Pabbly Connect to capture new order details from your WooCommerce store.

2. Connecting WooCommerce to Pabbly Connect

Next, you need to connect your WooCommerce store to Pabbly Connect. Upon selecting the trigger event, Pabbly Connect will provide you with a webhook URL. Copy this URL, as it will be used to connect WooCommerce to Pabbly Connect.

• Log in to your WordPress dashboard.
• Navigate to WooCommerce settings and select the ‘Advanced’ section.
• Click on ‘Webhooks’ and then ‘Add Webhook’.
• Enter a name for your webhook and paste the copied URL in the delivery URL field.
• Set the status to active and select ‘Order Created’ as the topic.

After saving the webhook, Pabbly Connect will be ready to receive order details whenever a new order is placed in WooCommerce.

3. Testing the WooCommerce to Pabbly Connect Integration

To ensure that the integration works correctly, you will need to place a test order on your WooCommerce store. While Pabbly Connect is waiting for a webhook response, visit your WooCommerce store and complete the checkout process with dummy customer information.

Once the order is placed, return to Pabbly Connect and click on ‘Recapture Webhook Response’. This action will fetch the new order details from WooCommerce, including the customer’s name, order amount, and product details.

After successfully capturing the order details, you will see the information displayed in Pabbly Connect. This confirms that your WooCommerce store is now integrated with Pabbly Connect and ready to send WhatsApp messages.

4. Configuring WhatsApp Cloud API in Pabbly Connect

Now that your WooCommerce store is connected, the next step is to set up the WhatsApp Cloud API in Pabbly Connect. In the action window, select ‘WhatsApp Cloud API’ as the application and choose the action event ‘Send Template Message’.

• Connect your WhatsApp Cloud API account by entering the required credentials: token, phone number ID, and WhatsApp business account ID.
• Select the template you created for sending order confirmations.
• Map the recipient’s mobile number and body fields for dynamic content.

By configuring these settings, Pabbly Connect will send a personalized order confirmation message to customers via WhatsApp whenever a new order is placed.

5. Final Testing and Confirmation of WhatsApp Messages

After setting up the WhatsApp Cloud API, it’s crucial to test the entire workflow. Place another test order on your WooCommerce store, ensuring to use different customer details. This will help verify that the WhatsApp message is sent correctly.

Once the order is placed, check the WhatsApp account associated with the customer’s mobile number. You should receive a confirmation message with all the relevant order details, demonstrating that Pabbly Connect successfully sent the message.

This automated process not only enhances customer engagement but also streamlines communication, making it easier for businesses to keep customers informed about their orders.

Conclusion

Using Pabbly Connect to send order confirmation messages via WhatsApp significantly boosts customer engagement. By following the steps outlined in this tutorial, you can seamlessly integrate WooCommerce with WhatsApp, ensuring your customers receive timely updates about their orders.