Integrate Google My Business Reviews with Microsoft Teams Using Pabbly Connect

Learn how to send messages to Microsoft Teams for Google My Business reviews using Pabbly Connect. Follow our step-by-step guide for seamless integration. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Access Pabbly Connect for Integration

To integrate Google My Business with Microsoft Teams, the first step is to access Pabbly Connect. Visit the Pabbly website and sign in to your account. If you are new, you can sign up for free and enjoy free tasks each month.

Once logged in, navigate to the top right corner and click on the ‘Create Workflow’ button. Name your workflow, for example, ‘Google My Business to Microsoft Teams’. This sets the stage for the integration process.

2. Setting Up the Trigger with Google My Business

In this step, you will set up Google My Business as the trigger application in Pabbly Connect. Select ‘Google My Business’ from the list of applications. For the trigger event, choose ‘New Review Multilocation’, which activates when a new review is submitted for any of your selected locations.

• Select your business account from the list.
• Ensure you authorize Pabbly Connect to access your Google My Business account.
• Choose the business location for which you want to receive reviews.

After setting up the trigger, you can test it by posting a dummy review on your Google My Business page. This allows Pabbly Connect to fetch the review data for the next steps.

3. Setting Up the Action in Microsoft Teams

Now that the trigger is set, it’s time to set up the action in Microsoft Teams using Pabbly Connect. Choose ‘Microsoft Teams’ as the action application. For the action event, select ‘Send Message in Channel’. This will send messages to your designated channel whenever a new review is posted.

Connect your Microsoft account to Pabbly Connect, allowing it to access your Teams. After successful authorization, select the team and channel where you want to send the review notifications. You can choose a specific channel, such as ‘General’ in your selected team.

4. Mapping Data for the Message

In this step, you will map the data from the Google My Business review to the message that will be sent in Microsoft Teams through Pabbly Connect. Create a message template that includes the reviewer’s name, star rating, and review comment. For example, you can write: ‘Hey team, a new review has been posted for our business. See the details below.’

• Map the reviewer’s name from the Google My Business data.
• Map the star rating and review comment accordingly.
• Ensure all mapped fields are correct before sending the test request.

After mapping the data, click on ‘Save and Send Test Request’ in Pabbly Connect. This action will send a test message to your Microsoft Teams channel, confirming that the integration works as intended.

5. Testing the Integration

After completing all the setup steps in Pabbly Connect, it’s crucial to test the integration. Go to your Microsoft Teams channel to verify that the message has been received. The message should include all the details of the new review posted on Google My Business.

If everything is set correctly, you will see a message like, ‘Hey team, a new review has been posted for our business. See the details: [Reviewer’s Name], [Star Rating], [Review Comment].’ This confirms that your integration between Google My Business and Microsoft Teams via Pabbly Connect is successful.

Conclusion

By following this guide, you can easily integrate Google My Business with Microsoft Teams using Pabbly Connect. This integration allows you to receive notifications for new reviews directly in your Teams channel, enhancing communication and response times for your business.